I had bought my Honda Prelude at another Local Dealership but took my car here to have it serviced for the first time. I was sure i had a faulty Transmission after 64,000 miles. It was slippy and consequently the check engine light had come on.
They fit me in before the weekend and diagnosed it in less than 24 hours after i had dropped it off. They told me that my transmission was done and i needed a new one as the gear ratio had gone by the wayside and it was so longer catching when shifting. Also each and every shift had become harder and a longer delay.
Now this is why i will bring my car here for the rest of its life... He said that the warranty had expired which i knew, and that it was about a $4000 expense. However, i was not going to have to pay for any of it. He mentioned it being a unique circumstance with the prelude auto and that they would be able to push it through at NO COST to me.
So here i am ONLY a week later from the day i dropped it off with a new transmission for NO COST. No diagnostic and no labor costs. I bank on it that if i had taken it where i had bought the car i would be out $4000 right now and it wouldnt be done.
This was by far my best experience with any service department ever.
Thank you Dick IDE!