Ide Honda

service advisor just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me u just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done. Dave O'Leary More

Best customer service I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I wanted to go through with the leasing. I left with all my questions answers and numbers about my payments ran. About a month later, I decided leasing that brand car was what I was looking for. I became in a unique situation where I needed a car quick so I emailed Brad one evening and was shocked to see such a quick response. We began emailing back and forth about the car I wanted to lease and we set up a phone appointment to get he ball rolling. I was very appreciative that Brad was willing to begin the process via a phone call as I work full time - this was truly a lifesaver. The following Monday, I went over to Dick Ide and met with Brad in person to complete the lease deal and walked out with a set of brand new keys. Brad's compassion and care for his customers made my experience above and beyond what I expected. He worked with my unique situation to ensure I would be able to lease the car I wanted in a very quick manner. I will most definitely recommend seeing Brad at Dick Ide Honda to anyone looking for a new vehicle. There is no doubt in my mind that they will receive the best service and care!! More

A responsive dealership Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new 2016 accord from them when it releases Robert Ayala More

Easiest car buying experience....Ever! I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda. I made an appointment with him and met with him at 2pm on a Saturday. I brought my 3 year old with me. Brad was more then accommodating to us both. Was very professionally poised and extremely kind. He knew what I was looking for and what I could afford and not once tried to sway me to get more then I needed. I was in and out with in an hour! By Tuesday I handed him the keys to my old vehicle and drove away in a brand new Honda Civic! Adam in Finance knew my credit wasn't perfect and truly came through for me as well! I will forever be a Ide Honda customer! My now 3 year old will be getting her first car from them in 13 years or so. More

One of the best car buying experiences we have ever had. We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. The vehicle wasn't available on the lot and the trade-in offer was way low-balled. Told the sales manager what we wanted for our trade and he pressed us with " If I give you that for your car, you will buy here today?" Response: "you don't have the car we were looking for on your lot." We left and scheduled an appointment to return the following weekend. No car ever was found. Went to another Dealer in Canandaigua with an appointment to see vehicle we wanted that was in stock. When we arrived our salesperson was not ready for us. When he finally came over he informed us that he was off the day before and the car we wanted was sold. But, he had other cars on the lot we could buy! 1 car, wrong color. We questioned why he wasn't aware the car was sold and didn't bother to call us as it was a 45 minute drive each way to get there. Ridiculous offer for a trade in value. Then we went to Ide! We met Jose Santa and explained what we were looking for. We told him previous dealer did offer to look for a vehicle but would probably have to order the car which since it was a new model it would be 6-8 weeks to get in. He assured us that our vehicle could be obtained in the state in a few day as inventory showed. We worked with him on our trade which was almost exactly what we asked. No pressure, no BS, honest, friendly, helpful salesman. All around great experience with sales, finance, delivery, & preparation of vehicle and programing of phones. We will definitely shop there again and have already referred several people. More

great salesperson! Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concern Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concerned with any question we might have. Our experience with the dealerships as a whole was very positive and I would definately recommend them to family and:friends. More

Mike Monachino/Mark Frey excellent customer svc I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3 I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda. More

Excellent Customer Service! I would like to give a shout out for the excellent customer service I received from Jose Santa during a recent visit to Ide Honda! I found Jose to be I would like to give a shout out for the excellent customer service I received from Jose Santa during a recent visit to Ide Honda! I found Jose to be very knowledgeable about the Honda Civic I was interested in and particularly able to explain and demonstrate the technological improvements over my present car. He was thorough, patient and a pleasure to work with. I would recommend him to anyone visiting Ide Honda. More

Sold me from the first communication. I submitted a question and was initially only looking for a quote on a Civic SI Coupe. I had originally been intending to wait for another year to pa I submitted a question and was initially only looking for a quote on a Civic SI Coupe. I had originally been intending to wait for another year to pay off my current vehicle before getting another. However, Brad's transparency and forthcoming nature, as well as his quick responses, enabled me to make a decision much sooner. There was no upsell, no push or pressure, I knew exactly what I wanted and he answered questions exactly as they were asked. I work in sales, I've worked in retail, and I hate pushy salesmen. None of that to be seen here. Up until picking up the car, my interactions with Brad were strictly through e-mail and phone. I appreciated his friendly demeanor and firm handshake when we finally met face to face at the dealership. He talked up the new car quite a bit--I almost wonder if he were more excited about it than I was. Four stars on price, as I could not negotiate them down any. As such, I had to take remove a couple of the options that I had been considering in an ideal build. Options are options though, and to their credit, the price I was offered was the cheapest around. Ken was as clear and concise as he could be when informing me of all the legal information and when signing papers. He too was transparent, keeping me in the know of all the figures and exactly what I was signing for. He very deliberately took me through all that my warranty and protection package would cover, offering an upgrade at a modest price, which he was completely understanding of when I declined. Very, very favorable experience, especially for my first new car. The next time I'm in the market, Ide Honda will be my first consideration. Warm regards, Jonathan Pearl More

So happy! Went to IDE with my mom, worked with Gerry Lamb and a few days later left with a Nissan Rogue!! Such a quick, simple and fun experience!!!!!!!!! Thank Went to IDE with my mom, worked with Gerry Lamb and a few days later left with a Nissan Rogue!! Such a quick, simple and fun experience!!!!!!!!! Thanks Gerry for the help, we are so happy! More