Coming from Dorschel over to Dick Ide - the experience was truly mind blowing. I was very pleased with how Dan handled the sale, and was very honest with me when asked for his opinion on my situation. The service manager, Mike, has always been friendly and helpful, and it really makes a difference when you get treated with respect. Dick Ide listens to the customer and went out of their way, above and beyond, to make me happy in several different situations. I have a personal relationship with everyone at the dealership, including Matt who has worked on my car already! I see no reason to go anywhere else.
I purchased a 2013 CC at Dorschel, and had several problems with it. It wasn't until coming to Dick Ide VW that my problems were addressed and FIXED. My situation was unique and I ended up getting out of the CC into a 2013 GTI due to more problems with the car, needless to say Dick Ide presented me with an option that I could not pass up. I will bring our other VW over to Dick Ide to trade in when the lease is up!