Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
992 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 992 reviews
January 22, 2021
Once again we had an exceptional experience working with an Ide dealership. This time we purchased a Volkswagon Passat. (In the past we purchased a Mazda CX-5, and just this past August a Honda Pilot.) Our an Ide dealership. This time we purchased a Volkswagon Passat. (In the past we purchased a Mazda CX-5, and just this past August a Honda Pilot.) Our Volkswagon specialist, Spencer Clark was amazing with hisattention to our needs and details. The entire process was seamless and Ide always promises there were no surprises. If you are in the market for a Volswagon, I would highly recommend you visit Spencer at Ide Volkswagon. More
by Pdalessa817
Employees Worked With
Helpful January 22, 2021
Great experience, dealership was clean, organized and focused on customer service, not pushy or obnoxious. Our sales person, Nick was great, he was friendly, personable and knowledgeable about the produc focused on customer service, not pushy or obnoxious. Our sales person, Nick was great, he was friendly, personable and knowledgeable about the products. I would highly recommend him! More
by Ben
January 17, 2021
Shout out to Spencer Clarke. He helped my long time dream to own a GTI. He was thorough, no pressure and just a nice guy. to own a GTI. He was thorough, no pressure and just a nice guy. More
by Darcywkemp4
Employees Worked With
January 16, 2021
Spencer was very helpful and made the process easy. I have taken my last Volkswagen to the service department and decided to continue with another Volkswagen. Thanks to Evan Boyer and his staff with a s have taken my last Volkswagen to the service department and decided to continue with another Volkswagen. Thanks to Evan Boyer and his staff with a shout out to Maya! More
by Rkeppel1
January 06, 2021
Found the exact vehicle my wife was looking for at IDE Volkswagen. We live about 3 and a half hours away from the dealership. Knowing this hurdle, I worked initially with Evan where I explained what vehic Volkswagen. We live about 3 and a half hours away from the dealership. Knowing this hurdle, I worked initially with Evan where I explained what vehicle I was looking for, what I had to trade in, and what my expectations were in order to make a deal. All of these were met, and more with a quick turn around. I have purchased vehicles in a similar fashion from all over the northeast, and this was one of the most seem less transactions I've had. Knowing that we had a long day ahead of us in travel Evan, David, and Bo had all of the paperwork ready to go and got us in and out as quick as possible, probably within 30 minutes. Including switching the plates to the new vehicle. Thank you IDE Volkswagen for a great experience. More
by Tim
January 05, 2021
David is a pleasure to work with! He is personal, supportive, and makes things easy. As well, he follows up to check in and be sure you are still happy with your purchase and don't have any needs or supportive, and makes things easy. As well, he follows up to check in and be sure you are still happy with your purchase and don't have any needs or questions. More
by Ashley
January 05, 2021
I had a great experience with Spencer at IDE! He made the process quick, easy & affordable! He was able to make my car dream a reality! process quick, easy & affordable! He was able to make my car dream a reality! More
by Libbyelkins6
Employees Worked With
Other Employees :
Nick Marchioli
December 30, 2020
Driving a new car is exciting, buying one usually isn't. Spencer was absolutely phenomenal helping me work through my options. No pressure and just a genuine guy. Will definitely work with IDE moving forwar Spencer was absolutely phenomenal helping me work through my options. No pressure and just a genuine guy. Will definitely work with IDE moving forward. More
by Krmueller007
December 30, 2020
Best experience buying a car ever! Very professional and a smooth transaction. I would recommend this salesman and IDE Volkswagen to anyone looking for a vehicle. a smooth transaction. I would recommend this salesman and IDE Volkswagen to anyone looking for a vehicle. More
by Rgh
Employees Worked With
December 29, 2020
Spencer and the entire team at IDE VW were simply the BEST to work with! It was definitely my best car buying experience ever! Low pressure, excellent communication skills. Simply put: the staff are just BEST to work with! It was definitely my best car buying experience ever! Low pressure, excellent communication skills. Simply put: the staff are just good people. More
by Boardboy
