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Ide Volkswagen
East Rochester, NY
1,132 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,132 reviews
March 08, 2020
Love love love my new VW! I just bought a new-to-me 2014 VW CC. I love it! The whole experience was quick and easy- I found a car I liked, Dave helped me to look at that one an I just bought a new-to-me 2014 VW CC. I love it! The whole experience was quick and easy- I found a car I liked, Dave helped me to look at that one and compare it to others on the lot. When it came time to make the purchase, it was painless-Dave took care of everything! I would definitely buy another car from Ide and from Dave again. Thank you for my (new) VW! More
by amytorres
March 02, 2020
First car from the Ide Family of Dealerships I have been purchasing cars in the Rochester area for many years. I had been looking for a certain model and color and happened to find it at Ide VW. I have been purchasing cars in the Rochester area for many years. I had been looking for a certain model and color and happened to find it at Ide VW. I was drawn to Ide by the fact that they support many different organizations in the area. One of the groups they sponsor is one that I do a good deal of work with - so it just makes sense to support the people that support our cause. Spencer Clarke was a great salesperson to deal with and he worked hard to get us the best deal. Thanks to them, I'm now driving a new car that is beyond anything I thought I'd ever own. Thank you Spencer, and Thank You to the Ide Family of Dealerships - you make our area a fine place to call home. More
by cmyers-AU
February 29, 2020
We bought a vehicle through Ide Volkswagen . Dave was our salesperson and was a pleasure to work with. Very professional and thorough. Would definitely use Dave again salesperson and was a pleasure to work with. Very professional and thorough. Would definitely use Dave again More
by VW purchaser
Employees Worked With
February 28, 2020
After hearing an ad on the radio (92.5 WBEE) about a great promotion for the 2019 Golf Alltrack, I made an appointment to visit David at Ide Volkswagen. I was in a less than ideal situation with my tru great promotion for the 2019 Golf Alltrack, I made an appointment to visit David at Ide Volkswagen. I was in a less than ideal situation with my truck and had been looking for a different vehicle with lower miles. David not only was able to help me, he got me into a brand new car - something I never even considered. Everyone at Ide was very helpful and patient with me and my young daughter, I was very impressed. I absolutely love my new Golf Alltrack and look forward to my new relationship with Ide Volkswagen! More
by antonia.natrigo5
February 24, 2020
Second car purchased from this dealer another great experience. Not pushy at all Nick M provided excellent service and answered all or questions or found one one who could. We also love the Service D experience. Not pushy at all Nick M provided excellent service and answered all or questions or found one one who could. We also love the Service Department and looking forward to continuing to being both our VW’s here for service. More
by AnitaP
February 21, 2020
I bought a used vehicle and was very happy until I got home. There were a few issues with the car that i was unaware of and was wortied that dealership wouldn't fix the issues. I was wrong. I spoke with home. There were a few issues with the car that i was unaware of and was wortied that dealership wouldn't fix the issues. I was wrong. I spoke with the manager joe who listened to my concerns and offered to have the issues fixed. Dealership fixed all issues promptly, were very friendly, and didn't charge extra for the problems found. They made sure my vehicle was in top notch condition like you would expect after buying a vehicle. They apologized for the inconvenience and were very fair regarding my concerns. Definitely a reputable dealer and didn't screw me over like some places that would say "oh well, you already drove the car off the lot." I have dealt with many car dealers in my life and would recommend this dealer to everyone. I know I will definitely be using this dealer again for my next purchase. More
by Heather
Employees Worked With
Other Employees :
Maya Lessord, Nick Marchioli, Mike Maddalena
February 19, 2020
Great place dealer came up to us when we walked in asked what we wanted and helped us with the purchase. They called a few banks to get us the best rates on are loan. The dealer called us and got quickly ba what we wanted and helped us with the purchase. They called a few banks to get us the best rates on are loan. The dealer called us and got quickly back to us with questions that we had. More
by mikedutchak123
Employees Worked With
February 19, 2020
Purchase of Atlas I had a great experience with obtaining my new Atlas at Ide VW with David. I am a CPA and I needed to be in and out quick - and that is exactly what I had a great experience with obtaining my new Atlas at Ide VW with David. I am a CPA and I needed to be in and out quick - and that is exactly what happen. Very pleased. More
by kzawodzinski
Employees Worked With
February 16, 2020
Worked with David on my purchase of a 2019 Jetta GLI. Very easy to work with, low stress, no pressure, gave me a good deal. Highly recommended! Very easy to work with, low stress, no pressure, gave me a good deal. Highly recommended! More
by zayasraymond
