Ira Lexus of Manchester

Best customer service experience you will ever have! That, coupled with the service excellence is why we will always go to Ira Lexus of Manchester. That, coupled with the service excellence is why we will always go to Ira Lexus of Manchester. More

Love this dealership they take very good care of me every time I’m there! Sean was great to work with. time I’m there! Sean was great to work with. More

I think that it’s the people that make the difference for me. The culture of the staff… the ones you interact with AFTER you've bought the car. me. The culture of the staff… the ones you interact with AFTER you've bought the car. More

Id give Our sales rep Wendy 5 stars, She was knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say en knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say enough positive things about her! We had to deal with Liridon Syla on our trade, who would receive 1 star for showing up to work. The initial offer was honestly insulting. He low balled us by $6,500 on our trade, came up with a tall tale about oil leakage that would cost $2k to fix. We were about to walk away and he suggested we call the Jeep dealership to assess the cost of the repair, which Wendy managed. We gave them the benefit of the doubt it would take 2+ hours to repair with an $18 part and suddenly we were up $5k on our trade... he never came back in the office to acknowledge his rude offer, we just moved forward with the sale. Sven was our finance partner and again was mindful of time, and didnt pressure us into needless add-ons. He did fail to overnight our sales tax check... I had to follow up on it again almost 2 weeks later and Ive been assured it will be at my door tomorrow. More

Fantastic, from beginning to end. Superior customer service. All aspects of this visit were very customer oriented Superior customer service. All aspects of this visit were very customer oriented More

Friendly people good mechanics all way help me out when I need , anyway great dealer need , anyway great dealer More

Dishonest staff. I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then they tried to harass me into buying the car "You signed the purchase agreement! You signed the form!" I only agreed to run my credit. At no place in time was it explained to me that I was signing a 'Purchase Agreement', it was not titled. James also said that an expensive part on the car was covered by comprehensive insurance, he was very knowledgeable on the part. I went home did some research and called Geico. It was not covered. He knew that. Or he's confidently incompetent; both are dangerous qualities to buy a car from. Then I got a call from the Finance manager Josh. Did he say "I'm sorry there is an inconsistency in your employer information and we cannot approve your financing at this time" ( I got the numerical address wrong of my last employer) Josh proceeds to imply that I'm a red flag and am here to commit fraud on them lol. He doesn't seem to have many interpersonal skills. I say okay, I'll just come in and pay cash then. I try to get some of their excessive fees waived before purchasing, and then the Manager, Liridon Syla, says nothing will be waived, and that I have to pay an additional $100 because they put Nitrogen in the tires, and that I signed to agree to that during the credit check. No tact. No finesse. No sense of rapport. It's like if a sales team was pulled out of a GED fast track class. and it was either IRA Lexus or selling pot. These are the same kind've people who historically would take land from Native Americans, telling them 'they signed a form!' It's our land! They don't really seem to have any sense of transparency, ethics, interpersonal skills or integrity. Nothing was explained to me. Everything had a caveat. Every response they had was dripping with insincerity and sarcasm "Well if you don't like our price that YOU AGREED to, then best wishes!" They kept saying "Best Wishes" My only wish is to never see this high school JV sales team again. - best wishes - a customer who wanted to buy from them, but they managed to do everything to convince me otherwise. More

I realized after i bought a 2015 Toyota tundra that it was all rusty underneath they sold me a 33 thousand dollars truck that’s rusty from underneath shame shame shame god is watching was all rusty underneath they sold me a 33 thousand dollars truck that’s rusty from underneath shame shame shame god is watching More

I recently bought a used vehicle here and and was impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and he impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and helpful during the entire purchase process. I highly recommend her. The negotiations were painless. Very satisfied with the entire transaction. More

Very positive experience at this dealership great staff, knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends. knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends. More