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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,916 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,916 reviews

October 16, 2024

She did not talk yo me nicely. She had some aggression in the tone when she addressed me because I requested for a specific service adviser. More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us. We apologize if our interaction did not reflect the respect and courtesy we strive to deliver in every customer experience. Our commitment is to provide a welcoming and accommodating environment, and it’s important that our team communicates professionally at all times. We appreciate your feedback, as it helps us improve, and we'd like the opportunity to restore your confidence in our service. Please feel free to reach out to discuss any unresolved concerns; we are here to help. Warm regards, Jackson Acura Team

October 16, 2024

I have bought several cars from Dimitry at Jackson Acura. I have enjoyed the experience with him each time and always come back to him when I need a vehicle. I will continue to Purchase from him in the futur More

by michelleleverett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your loyal support and for sharing this wonderful 5-star review! We’re thrilled to hear Dimitry has consistently provided you with a great experience. Building lasting relationships with customers like you is a cornerstone of our business, and we’re grateful for your continued trust. If you have any additional questions or need anything else, please don't hesitate to reach out. We look forward to welcoming you back whenever you're ready for your next vehicle! Warm regards, Jackson Acura Team

October 14, 2024

Excellent service, from setting the appointment, to expecting my arrival, to finishing the work faster than we expected. Also a nice dealership with plenty of amenities. More

by KLFMDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We're thrilled to hear that your experience with us exceeded your expectations, from the appointment scheduling to the quick completion of your service. We take pride in providing excellent customer care and ensuring our dealership offers a comfortable atmosphere with great amenities. Your feedback encourages us to continue delivering the best service possible. If you need anything else, please don't hesitate to reach out. We look forward to welcoming you back for your future needs! Warm Regards, Jackson Acura Team

October 13, 2024

I was very pleased with the completeness and timeliness of the service and recall repair. This was my first experience with Acura, and I was very happy. I appreciated the text updates, thorough review of m More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that your initial experience with Acura exceeded your expectations. Our team works hard to ensure a smooth and efficient service process, and we’re glad you found our communication and support helpful during your visit. It’s great to know you’re enjoying your MDX, and we look forward to providing you with exceptional service again in the future! Warm Regards, Jackson Acura Team

October 13, 2024

Service rep was helpfull and cordial. Im now sorry I cant remember his name. Wait room was comfortable. Heads up about other service concerns was appreciated. They seemed very experience More

by Meat Fossil59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember anyone's name.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our service representative. It's great to know you found our waiting area comfortable and appreciated the heads-up about additional service concerns. We pride ourselves on our experienced team and are glad you felt well taken care of. Plus, we always aim to leave our customers with a sparkling clean car! If you ever need assistance in the future, don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

October 12, 2024

Horrible liars. Worst dealer in Georgia. Stay away if you know what’s good for you. More

by DOUGLAS TINKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

October 11, 2024

Went in for oil change. I guess I got bumped to the back even though I had appointment and was waiting. Told me 1.5 hours, ended up being 3 hours. More

by john m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially regarding the wait time for your oil change. It's important to us that our customers receive timely service, and we regret that we fell short in this instance. We appreciate your patience and understanding, and if you have any further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience in the future. Warm Regards, Jackson Acura Team

October 11, 2024

Everything was a great experience. Reggie was fantastic as always. This is the sixth vehicle I have leased with him More

by AMontes
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie is the best and who I trust with automobile transactions
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

October 11, 2024

Nick did a wonderful job keeping me informed on what was going on with my car and getting me to and from work More

by hnd
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that Nick provided you with excellent communication regarding your vehicle service and made your experience more convenient by helping with your transportation needs. Ensuring our customers feel informed and supported is a top priority for us, and it’s great to know we succeeded in your case. If there's anything else you need, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 10, 2024

We received great customer service from Paul Silverman during our buying process. He went out of his way to get the car we wanted and answered all our questions promptly. We would highly recommend workin More

by Wills1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that Paul provided you with exceptional customer service throughout your buying process. Going the extra mile to meet our customers' needs is what we strive for, and it’s great to know that Paul was able to assist you so effectively. We truly appreciate your recommendation and look forward to serving you again in the future! If you have any questions or need anything else, please don't hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

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