Jackson Acura

Great Service Experience Yvonne & the Jackson Acura Service Team installed my new tires & performed all the requested services at a fair price & finished earlier than expected Yvonne & the Jackson Acura Service Team installed my new tires & performed all the requested services at a fair price & finished earlier than expected, I would recommend Jackson Acura. More

Battery - Warranty Came in with a battery which was under warranty. Initial test did not show battery was bad but after another series of test it was shown to have a bad Came in with a battery which was under warranty. Initial test did not show battery was bad but after another series of test it was shown to have a bade cell. At which time the battery was under warranty and replaced at no charge. More

Jackson Acura first visit After purchasing my 2016 TLX was looking for a ‘home’ dealer for service. Tried Jackson Acura and service rep Yvonne Russell. She was magnificent, g After purchasing my 2016 TLX was looking for a ‘home’ dealer for service. Tried Jackson Acura and service rep Yvonne Russell. She was magnificent, great attitude, was patient explaining what was needed, even made sure I was comfortable in the waiting longe with free Wi-Fi and drinks/snacks. When I needed to make a Private business call an enclosed mini-office was available. A perfect score in every way. Thank you Yvonne. Best, Bob Crone More

Poor Service The representative did not introduce himself, did not look up from his computer to look me in the eye, and told me I did not need to bring my car in e The representative did not introduce himself, did not look up from his computer to look me in the eye, and told me I did not need to bring my car in even though I was specifically told to bring my car back. He reluctantly accepted my car, but it was back within 15 minutes, so I'm not sure anything was done to check it. More

Service Was greeted with a smile....car was taken back in a timely manner and I watched the whole process. Service guy went over whole procedure with me at t Was greeted with a smile....car was taken back in a timely manner and I watched the whole process. Service guy went over whole procedure with me at the end. More

Pleasant experience on our new purchase Both Paul and Cameron were patient with all of our questions on our purchase of a 2020 RDX. Closing with Kelly in Finance was pleasant also. Paul was Both Paul and Cameron were patient with all of our questions on our purchase of a 2020 RDX. Closing with Kelly in Finance was pleasant also. Paul was good at explaining things when the car was delivered. Had to stop by service the second day I had it, due to a clunking noise coming from the lift gate. Cameron was quick to summon Nick (I believe) in service and he was able to do some adjusting with the molding around the lift gate to eliminate the noise. More

Best in town The dealership is modern, clean, well stocked with fine Acura vehicles and a very supportive customer service team. We have purchased thee new vehic The dealership is modern, clean, well stocked with fine Acura vehicles and a very supportive customer service team. We have purchased thee new vehicles from Paul Silverman and we have never dealt with a better customer salesperson than Paul. We tell Paul what we want in a vehicle- Paul finds what we want, sets a fair price and we both are pleased with the vehicle and price. More

Quick & Good Service and ontime. Brought wife 2015 RDX in for B12 service, did not have an appointment but was still in and out in an hour and half. Great customer service and very p Brought wife 2015 RDX in for B12 service, did not have an appointment but was still in and out in an hour and half. Great customer service and very professional. Jim, my service advisor was very nice and kept me inform on where my car was. Also gave me recommendation on service that needs to be done. Did not try to push me into getting the service that day. Just gave me good advice on when they need to be done. More

Great experience with service advisor Great service by the service advisor. Listened well to my narration of the service issue. Insightful discussion on what the issue was and my options. Great service by the service advisor. Listened well to my narration of the service issue. Insightful discussion on what the issue was and my options. Great recommendation on next steps to resolve the issue More

Excellent customer relations Very professional and friendly. Took their time to thoroughly explain the process and answer questions. Reggie was very patient explaining new technol Very professional and friendly. Took their time to thoroughly explain the process and answer questions. Reggie was very patient explaining new technology and never made me feel rushed. More