Jackson Acura

Another great experience! I brought my car in for an oil change and once again, had a great experience at Jackson Acura! Yvonne is the best and always a pleasure to work with! I brought my car in for an oil change and once again, had a great experience at Jackson Acura! Yvonne is the best and always a pleasure to work with! More

Good but a little unorganized Brought my car in for a simple oil change only to find out there was an issue with the oil pan. That was all straightforward but I was there a long ti Brought my car in for a simple oil change only to find out there was an issue with the oil pan. That was all straightforward but I was there a long time while they tried to find me a loaner. Had to leave on foot and get picked up by a friend. Not really a fault of the service person but I wish I would have gotten a notice before time. Also they refuse to clean the inside of my car, which they used to do. Also $450 in labor for 1 mechanic for a day is a little extreme. More

Friendly, quick Yvonne was great. They said it would be less than 1.5 hours and I asked if they could knock it out within an hour. Nailed it. Thanks! Yvonne was great. They said it would be less than 1.5 hours and I asked if they could knock it out within an hour. Nailed it. Thanks! More

Repeat customer, solid once again! I bought my first Acura from Jackson several years ago, and also handled all of my service with them. They are always professional and always timely. I bought my first Acura from Jackson several years ago, and also handled all of my service with them. They are always professional and always timely. When it was time to buy a new car, I went back to Jackson and they found what I wanted within days. I felt like they gave me a good deal based on my research, so I am happy to be a Jackson customer once again. More

Service experience Nick was helpful and quickly got me a loaner. He explained clearly what needed to be done and was curteous. However , I thought the price to replace t Nick was helpful and quickly got me a loaner. He explained clearly what needed to be done and was curteous. However , I thought the price to replace the tires was exorbitant and I could have easily done better elsewhere. More

Brittany She was wonderful to work with Very friendly and respectful of my time I would highly recommend her and Acura to friends and family Regards She was wonderful to work with Very friendly and respectful of my time I would highly recommend her and Acura to friends and family Regards More

Brittany was AMAZING Brittany really worked magic for me and my dad. We were having a really rough day trying to find a hitch to put on my RDX for a cross country mice the Brittany really worked magic for me and my dad. We were having a really rough day trying to find a hitch to put on my RDX for a cross country mice the next day. She moved around appointments to make sure that we were in and out as quick as possible. We even gave hugs when we left. My cross country move stayed on schedule because she actually cared and wanted to help. Thank you Brittany! I will forever recommend Jackson Acura bc of her! More

Yvonne was great! She was able to get some additional unexpected work approved which really helped. And all of this happened last Friday, on her day off. Talk about l She was able to get some additional unexpected work approved which really helped. And all of this happened last Friday, on her day off. Talk about loyalty and company commitment. I should be so lucky. The only nagging issue (believe or not, Yvonne) is that heat shield "CLANK" situation, which is still happening today. Maybe we can have another look on my next visit.... More

Recall Experience I had an appt. for a recall on my 2016 Acura TXL for the fuel injection system. Yvonne took care of me and told me how long it would take. Even though I had an appt. for a recall on my 2016 Acura TXL for the fuel injection system. Yvonne took care of me and told me how long it would take. Even though she said the service would take over an hour, I really didn't mind because I was able to work on my laptop in a private office. The only bad thing about going there is I live almost an hour from the dealership and traffic is always rough. However, they always have appts open on the hour/day I want to come. More

Great experience My MDX needs to have its software upgraded. Pat did a wonderful job helping me get the recall fix completed. I would definitely come back again. My MDX needs to have its software upgraded. Pat did a wonderful job helping me get the recall fix completed. I would definitely come back again. More