Jackson Acura

Very rude and unprofessional service agent I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady I stopped going to this dealership to service my car for almost more than a year now. But when I called in to schedule a oil change service, the lady on the phone said they would be glad to accept any competitors coupon. I went there with a competitors coupon for oil change and the service agent saw the coupon and said she would honor the competitors coupon in addition to donthe oil change, I ended up doing transmission service, changed a brand new battery, and real oil service expending almost $600 dollars. But at the end of service the lady went to my wife who was there waiting for the car and said “we can’t accept this STUPID coupon, because I this is for a regular oil change, and I didn’t know your car takes synthetic oil”. When my wife told he to speak to me, I told her that she can’t changw her mind after the fact her the job wa done and her lack of knowledge that my year make and model needs synthetic oil! She then became very angry and said to me on the phone “if you can’t afford a simple oil change you don’t need to come here” she repeatedly kept saying “if you can’t afford a simple oil change, don’t come here”. It was very rude and unprofessional to treat a customer. I was in fact considering trading my 2012 RDX and get a new MDX and I would probably bought it from Jackson Acura. Now let alone buying from your dealership, I and considering never to buy an Acura again. I will also write this incident to the Acura corporate headquarters in North America, and Acura global headquarter in japan. It was bey dusrespectful and insulting to keep repeating “stupid coupon” and “stupid costume bought stupid coupon” on my wife’s face. Also, try to teach me what I can afford and what I can’t. In addition I told her that there was 1 tail light and the rear window breaklight out. She charged me for the lights but fixed only one tail light. More

Good Service Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. Came in with a noise coming from my tires and within an hour they found a rock that was stuck and removed it without a charge. More

Average service experience Easy to make appointment and customer friendly staff. The sad part was, not meeting my expectations in the service. I was in hurry and I didn't g Easy to make appointment and customer friendly staff. The sad part was, not meeting my expectations in the service. I was in hurry and I didn't get a chance to look properly at the vehicle after the service is done. They didn't vacuum my car properly after the service is done. More

New service manager-whew. I have been going to Jackson for a while because they are more thorough and practical than nalley. I also can appreciate the Starbucks coffee in the w I have been going to Jackson for a while because they are more thorough and practical than nalley. I also can appreciate the Starbucks coffee in the waiting area. However, my most recent experience was not great due to dealing with a new service manager more focused on getting my money and sipping ice tea. I felt like he could give two cents about my car. Thankfully, that’s not the Jackson acura norm at all. After a mild complaint, the more tenured staff offered to train him. Let’s just say he didn’t even go over the inspection, which is normally the standard at any acura service center. He just handed it to me and proceeded to ask for my payment. Nevermind they flagged me for brakes which he didnt even mention or quote. Still love Jackson. :) I’m sure they’ll train him up! More

Excellent, no hassle service Excellent!!! Brittany is fantastic!!! She was able to get me into a loaner vehicle unexpectedly. Repairs were done in a timely fashion and I had my ve Excellent!!! Brittany is fantastic!!! She was able to get me into a loaner vehicle unexpectedly. Repairs were done in a timely fashion and I had my vehicle back the next morning as promised. More

Recent Acura RDX Purchase My wife and I both agree that our purchase experience overall was great. The sales representative that worked with us was Reggie Hammond - he was alw My wife and I both agree that our purchase experience overall was great. The sales representative that worked with us was Reggie Hammond - he was always professional, friendly, available and knowledgeable. More

Easy & Efficent Simply the best car buying experience I’ve ever had. The team was very helpful, professional, and kind. I would recommend this dealer to my family and Simply the best car buying experience I’ve ever had. The team was very helpful, professional, and kind. I would recommend this dealer to my family and friends. More

Continued great service Nick again provided great service and guidance when l needed it. Also, he doesn't upsell. Tells you the problems, the urgency level and leaves the de Nick again provided great service and guidance when l needed it. Also, he doesn't upsell. Tells you the problems, the urgency level and leaves the decision to you. As a woman, that says a lot. I highly recommend him to anyone. More

Top performance Service department Easy to make appointment , team is efficient , friendly , Yvonne and Nick aim to offer the highest level of service that is refreshing Thank you Jac Easy to make appointment , team is efficient , friendly , Yvonne and Nick aim to offer the highest level of service that is refreshing Thank you Jackson Acura More

Great customer service Yvonne and Brittiany always take car of my car and me. I only bring my car to Jackson Acura and have satisfied with every visit. Thank you both! Yvonne and Brittiany always take car of my car and me. I only bring my car to Jackson Acura and have satisfied with every visit. Thank you both! More