Jackson Acura - Service Center

Excellent Service from Entry to Exit Service is top-notch the moment you enter the service bay to exiting. Service Advisor Yvonne ably orchestrated service stages, kept me informed of det Service is top-notch the moment you enter the service bay to exiting. Service Advisor Yvonne ably orchestrated service stages, kept me informed of details, and made sure I left with a smile. More

Great help from Nick. He was able to quickly diagnose Great help from Nick. He was able to quickly diagnose the issue and helped with the resolution. As always he was on time in delivering the car back Great help from Nick. He was able to quickly diagnose the issue and helped with the resolution. As always he was on time in delivering the car back to me. More

Service wonderful...per usual Nick Covino always does a super job managing my appointment and making sure that I'm both aware and comfortable in what's happening with my Acura MDX Nick Covino always does a super job managing my appointment and making sure that I'm both aware and comfortable in what's happening with my Acura MDX during my service visit. I'm a satisfied and loyal customer...and will continue to be so... More

Regular, i.e., Outstandin, service visit. I've been a Jackson Acura Service and Sales customer since they opened their dealership. I've driven Acuras since 2001 and will not take my Acuras any I've been a Jackson Acura Service and Sales customer since they opened their dealership. I've driven Acuras since 2001 and will not take my Acuras anywhere else for service. More

First Service Dept visit Same problem exists. I specifically stated the car needs to be driven 45mph or faster to hear the flapping underneath the car. It is obvious they did Same problem exists. I specifically stated the car needs to be driven 45mph or faster to hear the flapping underneath the car. It is obvious they did not drive the car because the sound is still there. They said they removed a “rubber” piece. Jimbol was great. But service is disappointing More

Fabulous Sales and ServiceThe service was Very fast and Fabulous Sales and Service The service was Very fast and the team treats you with a lot of respect and value to the customer. Good Fabulous Sales and Service The service was Very fast and the team treats you with a lot of respect and value to the customer. Good More

Everything was excellent. I am waiting for Jackson people to pick up my mdx and do sticker and running boards fix as promised by Brittany people to pick up my mdx and do sticker and running boards fix as promised by Brittany More

Superb Customer Service Jackson Acura replaced my battery on a Saturday afternoon recently. Everyone at the dealership exceeded my expectations. The communications from the Jackson Acura replaced my battery on a Saturday afternoon recently. Everyone at the dealership exceeded my expectations. The communications from the Service Manager, Yvonne, was so helpful. My car was ready by 5:00 so I was able to pick it up. Thanks for the excellent job on my car. More

Basic Service on TLX Brittany Byas was very helpful in scheduling the appointment for work to be performed on my TLX. the Service Department was very clean and technician Brittany Byas was very helpful in scheduling the appointment for work to be performed on my TLX. the Service Department was very clean and technicians were expeditious in completing the work. More

Cancelled my service plan due to poor service. Was told 2x my car was in wash. 15 min later later I see my car in service bay, oil coming out. Even worse, my wife and daughter witnessed another service 2x my car was in wash. 15 min later later I see my car in service bay, oil coming out. Even worse, my wife and daughter witnessed another service member comment on another's need to take more steps, implying weight loss necessary. More