Jim Butler Chevrolet

They put forth great effort trying to fix my issue. They were unable to, but they did try. And I appreciate it. They were unable to, but they did try. And I appreciate it. More

I have dealt with Jim Butler for roughly 23 years for service and have always felt they did a great job. service and have always felt they did a great job. More

Everything was fine until the paperwork was signed and the sale complete on the afternoon of 2/8. After that, the experience took a nose dive. I realized the next morning that I had left an item in the the sale complete on the afternoon of 2/8. After that, the experience took a nose dive. I realized the next morning that I had left an item in the truck I had traded in. I called the next morning and spoke with someone about retrieving this item and she said that the truck had already been moved to another location but would see if someone could find it for me. I received a call back stating that they were unable to find it. I then asked if I could come over and take a look for myself since this item was in a dropdown compartment and they probably weren't looking in the right place. I was told to contact my salesman, who just happened to be off on 2/9. I sent him an email explaining the situation and to call me when he returned to work. I got NO response from him. Less than 18 hours passed from the time I drove off the lot with the new truck, from the time I realized my trade in hadn't been completely cleaned out. If this item was in fact no longer in the truck, then someone took it knowing full well that the previous owner would be looking for it. I'll take responsibility for accidentally leaving it in the truck I traded in, but I can't believe there isn't any kind of procedure for when items are found in vehicles, especially when the previous owner is actively trying to get it back. I've bought vehicles from dealerships in the past that bent over backwards before, during and AFTER the sale. You got what you wanted out of me and that was my business. Guess I found out the hard way how well your post-sale customer service is. I won't be back. More

Awesome experience enjoyed it and got my car in a timely manner. No issues overall manner. No issues overall More

Robert was so patient and helpful during my experience at Jim Butler Chevrolet. I’ve never bought a new vehicle before, and he was able to help me find something I’m incredibly happy and comfortable with! Jim Butler Chevrolet. I’ve never bought a new vehicle before, and he was able to help me find something I’m incredibly happy and comfortable with! More

I was interested in a New truck I ask God to point me in the Right direction he pointed me in the direction of Jim Butler from the time I got there Justin met me at the front gave me a tour of the dealershi the Right direction he pointed me in the direction of Jim Butler from the time I got there Justin met me at the front gave me a tour of the dealership I was amazed how Big & clean huge selection I felt like a kid at a candy store great atmosphere Justin keep it 💯 with me and Mr. Thornton was great in the finance department explained and I learned a lot I'll be back in a month with my Daughter to get her a car I can't express How please I was with the whole experience ty God bless o I can't forget about Lindsey she got everything started from the call More

With Our Low Credit Ian Delivered And Got Us A Vehicle We Love Excellent Salesman Love Excellent Salesman More

I never rate anything perfect. This would be the closest. Salesman was one great fellow. This would be the closest. Salesman was one great fellow. More

Entire process from beginning to end was great. Easy to deal with, salesman Brian handled it all well. Easy to deal with, salesman Brian handled it all well. More

Jim Butler has great employees that make sure to treat you well and do their best to get you into the vehicle you want. you well and do their best to get you into the vehicle you want. More