Jim Butler Chevrolet

Worked with Matt, his manager, Tim, and Tara in Finance/Warranty. We negotiated a price everyone was happy with, they were helpful and Tara (I believe) went above and beyond. There was some miscomm Finance/Warranty. We negotiated a price everyone was happy with, they were helpful and Tara (I believe) went above and beyond. There was some miscommunication regarding timing on re-keying the vehicle with the service department but Service was easy and great to work with and they fit me in to accommodate me leaving town. Was happy to do business with them and would work with them again. More

Could not keep their story straight. Not looked at yet (dropped Wed am appt) when we showed up Monday am (no calls from dealership) oh wait it was looked at and not able to be replicated Not looked at yet (dropped Wed am appt) when we showed up Monday am (no calls from dealership) oh wait it was looked at and not able to be replicated. Oh they have it out now. Kept it another day so service manager and service director could personally check it on the cold start. Called said they replicated it but pointed to a service bulletin and despite being under warranty did nothing else. The paperwork does not indicate they replicated it. Called Chevy Cares opened a case and they told the case manager that didn’t happen. Purchased 3 vehicles here but never again. Yelling all my family and friends about the experience. What good is a warranty and you try to sell extended ones? All communication was initiated by us terrible follow up. Considering my legal options More

Matt made the whole experience super easy! Very happy with my salesman’s very good finance department was great and very helpful! Very happy with my salesman’s very good finance department was great and very helpful! More

Pete was great to work with. Very fair trade value and great finance team! Very pleased and will consider Jim Butler first as n my next purchase. Very fair trade value and great finance team! Very pleased and will consider Jim Butler first as n my next purchase. More

I went in for an oil change tire rotation and I asked them to look at my driver's side rear tire it kept losing air. It took over 2 hours for my truck to be finished and I left with now my front tire goi them to look at my driver's side rear tire it kept losing air. It took over 2 hours for my truck to be finished and I left with now my front tire going low and this time even faster, I had to have the tire replaced today because it had a nail in it. Im not happy that my needs were not met and it took over 2 hours for an oil change and tire rotation. More

OZ and Tara were so nice to work with. We are so happy that we were able to leave with a new vehicle. We are so happy that we were able to leave with a new vehicle. More

The work performed is good the timing it takes is in question I’m aware of shipping issues but being understaffed is not acceptable overall I’m satisfied question I’m aware of shipping issues but being understaffed is not acceptable overall I’m satisfied More

Tomorrow will be one week with my new SUV. I came in with a plan on financing, and they didn’t give me any trouble at all. Very nice to work with! I came in with a plan on financing, and they didn’t give me any trouble at all. Very nice to work with! More

The staff is always the nicest. Scott, Stephanie and Randy were very pleasant and easy to work with. My A/C was fixed so I am happy. Scott, Stephanie and Randy were very pleasant and easy to work with. My A/C was fixed so I am happy. More

Since you asked for my honest feedback, my family’s experiences with Jim Butler Chevrolet of Fenton have been extremely disappointing. This wasn't an isolated inconvenience; it's been a pattern of poor experiences with Jim Butler Chevrolet of Fenton have been extremely disappointing. This wasn't an isolated inconvenience; it's been a pattern of poor communication, inadequate transparency, and questionable business practices across multiple visits. During our most recent experience, communication from the service advisor was unacceptable. I repeatedly called and left voicemails to get basic information about my wife’s Tahoe, but I never received a response. When a dealership has possession of a family’s vehicle, the customer should not have to chase down the advisor just to learn what is happening, what repairs are needed, or how much they may be expected to pay. There was also a significant lack of transparency regarding the warranty and what it covered. We were not given clear, consistent information upfront, making it impossible to understand our financial responsibility or make informed decisions. The problems surrounding the rental vehicle added even more frustration, inconvenience, and expense to an already poorly handled situation. Unfortunately, this was not our first negative experience with the service department. Right before Thanksgiving, an issue arose with my wife’s vehicle while I was on duty at the firehouse. The service advisor told us that the vehicle was not safe to drive, yet also said that Jim Butler could not provide my wife with a rental vehicle. Telling a customer that her vehicle is unsafe while offering no reasonable transportation solution placed my wife and our family in an extremely difficult position. After that visit, we had the Tahoe back for less than 12 hours before the check engine light came on again. Although it was described as a separate problem, it involved the same related system. Jim Butler initially indicated that the warranty would not be honored for the additional repair. Only after I took the time to sit down personally with the service manager did the dealership ultimately agree to take care of it. While I appreciate that the service manager eventually resolved that particular warranty issue, a customer should not have to repeatedly call, leave unanswered voicemails, argue over warranty coverage, and request a face-to-face meeting with management just to receive reasonable service. The time and effort required to get straightforward communication and fair treatment were unacceptable. I am a full-time firefighter with a wife and two children. When I am at the firehouse, my family depends on a safe, reliable vehicle. We are a working family with real financial responsibilities, and these experiences with Jim Butler have set us back financially in a significant way. This was not simply an inconvenience. It affected our transportation, our finances, my time away from my family, and our ability to manage everyday responsibilities—right before a major holiday in one instance. I understand that vehicles develop problems, repairs take time, and warranties have limitations. What I cannot accept is the lack of communication, unanswered voicemails, unclear and inconsistent explanations about warranty coverage, mishandling of the rental situation, and the need to escalate matters to management before receiving a reasonable resolution. Taken together, these experiences demonstrate poor business practices and have completely destroyed my trust in Jim Butler Chevrolet. My family will never return for service or purchase another vehicle from the dealership. I also cannot, in good conscience, recommend Jim Butler to my friends, family, fellow firefighters, coworkers, or anyone else in my community. If asked about the dealership, I will honestly share our experience and advise people to take their business elsewhere. Jim Butler didn't just lose a service customer. The dealership permanently lost an entire family’s business because of how we were treated. More