Jim Butler KIA

Communication was not good. In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on a In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on and that my car was there a week prior. I was told “they didn’t know that” (very rudely). I was told that my car would be ready up it could take up to 3 days. I was told someone would call and didn’t. When I called for update I was told my car didn’t have a ticket, called back and said there was one. I was talked to very poorly through the whole experience. Took over a week for just an update on the car. When it was returned (without a car wash), I noticed a small dent by the door handle. Can’t really prove it, but never saw it till I received my car back. Service experience was poor. I finally got a loaner after saying I wanted to talk to a manager. The loaner process took over an hour and a half and I had to wait for gas in it because it wasn’t full. The loaner smelled terrible and the seatbelt was very hard to manage because it was torn. More

Love the remodel, very attentive to their customers and a great service department. Cheryl Cooper is the very best! great service department. Cheryl Cooper is the very best! More

Keith was incredibly helpful as we tried to problem solve the leak we were experiencing. He was very patient with us and informative. We dropped our car off 2 days early as we were no longer comfortable dr the leak we were experiencing. He was very patient with us and informative. We dropped our car off 2 days early as we were no longer comfortable driving it. We are incredibly grateful they were able to get it turned around in the same day. More

Doug was welcoming, knowledgeable, and customer-centric. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. More

Danielle, service tech was outstanding. Service was very busy during my visit and my appointment took longer than was originally estimated. Danielle communicated the status of my vehicle t Service was very busy during my visit and my appointment took longer than was originally estimated. Danielle communicated the status of my vehicle throughout the process, made sure I was OK in the waiting area and even offered a discount when it came time to check out. Great job! More

Everyone was so nice and very helpful and they gave me a very good deal i would recommend them to everyone very good deal i would recommend them to everyone More

Loved our salesman, Roman and finance guy, Nate. It was a personal experience. I would highly recommend. It was a personal experience. I would highly recommend. More

Cheryl is the best. Knowledgeable person, personable,, and not pushy. We truly appreciate her salespersonship Knowledgeable person, personable,, and not pushy. We truly appreciate her salespersonship More

Great dealership! !! Zach is an amazing salesperson! We felt very welcomed and did not feel rushed. They answered all our questions and made sure we were happy and sati !! Zach is an amazing salesperson! We felt very welcomed and did not feel rushed. They answered all our questions and made sure we were happy and satisfied with the car we purchased. More

Everyone at Jim Butler Kia are All-Stars! Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad - don't know what I would have done without them! More