Jim Ellis Buick GMC Mall of GA

Service on vehicle 2022 XT4, 6/13/2022. Walked into the service area and was ignored. Three people sitting at desks on pc; 3-4 people in side office. The one helpful person had to call Walked into the service area and was ignored. Three people sitting at desks on pc; 3-4 people in side office. The one helpful person had to call into office to get help because he was busy. They all looked like I was an inconvenience to them. Service performed - car was returned. Washer fluid NOT topped off. Tires NOT inflated to 35 psi. After I POINTED IT OUT, this service acct mgr (although he was disbeliever at first) was very helpful and sent vehicle back to service to correct. Car was returned. Explanation provided to young man: the service area compressor was BROKE. He had to use the check-in compressor to inflate tires. REALLY? Guess I'll never buy tires from you. Bottom line. Prices are high but that is the nature of things these days. What should be the differentiator is your SERVICE ATTITUDE! In my mind most of your people FAILED. More

Good staff, Good attention, good people on this place, thank you a lot for your help. thank you a lot for your help. More

Always easy to make appointment. Staff knowledge and very courteous. I always take both vehicles to Jim Ellis for service. Staff knowledge and very courteous. I always take both vehicles to Jim Ellis for service. More

Very disappointed in last service visit. A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the p A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the problem. Dealer finally said GM would refund $500 of the $1700 cost. Still waiting since March for the refund. More

I was taken care of like family. Received service that I was not expecting because I never received it from other dealer. They even made the impossible happen. Highly recommend th Received service that I was not expecting because I never received it from other dealer. They even made the impossible happen. Highly recommend them to anyone and will shop from Jim Ellis, Buford again and again. More

I came in for an oil change they were prompt a cordial to my concerns and took care of my needs. my concerns and took care of my needs. More

I made an appointment to have the transmission on my truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the o truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the original advisor) with an appointment and a loaner car. Brought the car in as scheduled on Monday. Tech didn't get to it. Tuesday tech wasn't in. Wednesday tech still didn't get to it. Finally late afternoon the tech test drive it,looked at codes said everything is normal. I still think there is an issue with the transmission, guess only time will tell. More

Outstanding service from James! Always very informative via texts, emails, and phone calls about our vehicle. Always very informative via texts, emails, and phone calls about our vehicle. More

From the moment we walked in the door until we walked out with our new car was a very great experience. The car sales man was great and helped in everything. The loan officer was great. We will be back to bu with our new car was a very great experience. The car sales man was great and helped in everything. The loan officer was great. We will be back to buy another car and will not change the sales man or the loan officer. My experience was priceless. I did not feel like they where trying to sell me a car I felt like I was looking at cars with a friend. Thank you for all your help getting my husband first new car. More

Sales person was knowledgeable, responsive and extremely hopeful. Jim Ellis is the only place we will purchase our cars they are honest and straight forward ! hopeful. Jim Ellis is the only place we will purchase our cars they are honest and straight forward ! More