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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,951 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,951 reviews

February 01, 2022

This dealership and it’s employees made the car buying process easy and quick! Very satisfied. More

by ASHTONSMITH018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

February 01, 2022

Good service, a little late but job well done, good facilities with good entertainment while you wait. More

by ana.cosman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

January 31, 2022

The people are always very nice. When I have work done there, it has been done very well, and the prices are very reasonable. More

by GERALD.CAGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
Feb 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 27, 2022

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! More

by chris.tillery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez, Sean Garrett, Jorge Banos Jr
Jan 30, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 27, 2022

Friendly and fast service! Such a pleasure!! From making the appointment to payment of service, it was a pleasant experience! More

by BMULLINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Jan 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We look forward to your next visit! Take care!

January 25, 2022

Writing a review is a waste of time. Just the the star ranking speak for itself. More

by rwalters1585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Jan 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

January 24, 2022

Over priced and the communication wasn’t the best. The person was rude at front desk when we came to pick it up. More

by rgelmini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Oct 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 24, 2022

It's fine but not spectacular. Not sure all of the service advisors know what they are doing. My go-to guy left fairly recently and I don't know who to trust anymore. More

by Lmcallander2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Finn, Sean Garrett
Feb 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you bringing this experience to our attention. If you are willing, please contact our service manager, Sean Garrett, at 678-889-8881 so that we can ensure a positive experience for you in the future. We look forward to hearing from you.

January 24, 2022

Extremely customer friendly! The team will answer all your questions with honesty. Would recommend to my family and friends for all their car needs! More

by AGEISER85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Finn
Jan 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 24, 2022

Always accommodating, professional and friendly. I can always trust their work to be highly efficient . More

by JCULVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
Jan 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

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