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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,939 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,939 reviews

May 17, 2021

Very friendly, accommodating and let's you know everything up front. Will continue to use this dealer. Scheduling service was very easy and thoroughly explained. More

by johnny_a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Gardner
May 18, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive feedback about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

May 16, 2021

Jorge made my day. Came in for a oil change and tire rotate. That is exactly what I got. Jorge was funny, patient with my lack of technology, made the time at the dealership a fun experience. Plan to c More

by JRSOUTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
May 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

May 14, 2021

Went in for a repair. My Service Tech, Tate did a great job of ordering my parts and keeping me apprised of my progress and arraigning for a loaner. More

by jmstraka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
May 15, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2021

We had a diagnostics done on our vehicle, all that was done was a code was ran. We were told we needed a new engine. The quote for a new engine was almost 9,000.00. I need more than an educated guess to e More

by CrjRajJaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Crjrajjaj, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

May 13, 2021

my truck upon pickup was trashed with all white dust in my mats and thu out my truck should have been detailed before giving back to me More

by dtbconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Pederson
May 31, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (770) 884-4641 when you can so we can address this situation directly. Thank you and have a great day.

May 12, 2021

I was very surprised when I was able to get the vehicle I always wanted, Jovan Riley did everything to make sure I got exactly what I wanted. More

by adontejenkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you for taking the time to leave a review for us at Jim Ellis Buick GMC Mall Of Georgia. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2021

I purchased a used vehicle and could not ask for better service. The salesperson was out of this world. It was a fast and seamless process. They made sure there was no price haggling and back and forth. Fr More

by Felicia1120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 08, 2021

No issues really, great service as usual. Was surprised my vehicle wasnt vacuumed but it was stormy weather, might've been impractical at the time. More

by IRISHORKO
Recommend Dealer
Yes
Employees Worked With
Dont remember
May 09, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 07, 2021

The sales staff were friendly and helpful. They listened to my needs and helped me find just the right Buick to fit my needs. They worked with me to establish the best deal as well. More

by CBRANDEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Abreu, Mike Austin
May 08, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

May 07, 2021

Awesome Staff they will get it done! Jovian was very helpful and made the buying process simple. I have recommended family and friends this dealership is one of the best in the city. More

by VIRGINIAJENKINS4987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jovian here at Jim Ellis Buick GMC Mall Of Georgia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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