Jim Ellis Buick GMC Mall of GA

Excellence Experience Everyone was super friendly and helpful! We had a great experience working with Jim Ellis Mall of Georgia! Everyone we talked with was super helpful i Everyone was super friendly and helpful! We had a great experience working with Jim Ellis Mall of Georgia! Everyone we talked with was super helpful in answering our questions and helping us in every way possible to help us purchase the car we wanted in a timely manner. We could not have asked for better service! They even followed up with us about a week after our purchase to make sure everything was going well and see if they could do anything else to help. Special thanks to Perry Mallory for all his hard work and assistance! He made our experience with Jim Ellis smooth and pleasant. We will definitely recommend Jim Ellis Mall of Georgia to others looking for a vehicle and come back if we are still in the area when we need another car. More

Very pleasant car buying experinence. Starting with the sales person Morris Walker, he helps make the experience pleasant. He is helpful, he listens and very good to deal with. I would r Starting with the sales person Morris Walker, he helps make the experience pleasant. He is helpful, he listens and very good to deal with. I would recommend him to anyone looking for a car. The whole staff seems to make car buying easier. Visited 6 other dealerships within a four mile radius and only one other dealership made me consider their car. This is the second car that I have purchased from Jim Ellis and when we started we were not even looking for the particular model that we bought. More

Excellent Class act dealership would recommend to anyone looking for a vehicle. Also recommend Craig for his outstanding humor and personality.Very pleasant to Class act dealership would recommend to anyone looking for a vehicle. Also recommend Craig for his outstanding humor and personality.Very pleasant to talk to. More

You Won't Believe This I have 2006 Hummer so use Jim Ellis GMC for service since Hummers are not longer in production. The engine was getting a little loud and before send I have 2006 Hummer so use Jim Ellis GMC for service since Hummers are not longer in production. The engine was getting a little loud and before sending my son off to college I asked their technicians to check the engine and belts to make sure everything was in good order. They had 2 technicians look it over real good and said that everything looked good and they recommended no service. Did not even charge me for the time and attention. How many times do you take your car in for service only to get a list of items that need done, amounting to thousands of dollars worth of repairs. And you wonder if the stuff actually needs done or if the dealership is just trying to make some money. This experience has made Jim Ellis GMC a trusted source for my car maintenance. More

Poor Service Came in today for a simple oil change at 9:30am and left your dealership around 4:15pm. We were told that we also needed a new tire, alignment, filter Came in today for a simple oil change at 9:30am and left your dealership around 4:15pm. We were told that we also needed a new tire, alignment, filter, etc.. $430 in total. We said ok, then they broke our camera light and acted like they were doing us a favor by not charging us to replace it. Jessica our service advisor dropped the ball and then we couldn't find her. No one offered a ride home or a loaner car for the day. Every time we asked for an update, we were told it would be ready shortly. Jason Dowdy, GM offered us a free oil change for our next visit.... really? We have been loyal customers for 3 1/2 years! We are very disappointed and won’t be back. More

Exceptional Bought a used car online and had it shipped to us. Sebastian Cifuentes was our salesman. He was very helpful, easy to work with and quick with repl Bought a used car online and had it shipped to us. Sebastian Cifuentes was our salesman. He was very helpful, easy to work with and quick with replies to our questions. Overall it was a good experience. More

Very friendly staff. Buying a car is always stressful. Alan Cavell put me at ease and made me feel that I was being taken care of. I am very happy with my purchase. Buying a car is always stressful. Alan Cavell put me at ease and made me feel that I was being taken care of. I am very happy with my purchase. More

Great dealership, great team! Just wanted to leave a few comments for you future shoppers. I just purchased my SUV from Jim Ellis and it was undoubtedly the easiest, most efficien Just wanted to leave a few comments for you future shoppers. I just purchased my SUV from Jim Ellis and it was undoubtedly the easiest, most efficient experience I have had buying a vehicle. I came in with what I had in mind. Craig, my cars salesman, was friendly and listened very well. When I requested a test drive, that's immediately what we did. No "let me tell you about this car, or I could see you in this too" mumbo jumbo. He was nice enough to drive it off the lot for me and took it to a nice quiet neighborhood to drive. While test driving, Craig was very informative, sharing info about the car mechanics and all the bells and whistles it entailed. Once I was ready to purchase the car, the whole process took around an hour. First, we evaluated the state of the car-went through it inside/out,. Pricing was negotiated to a GREAT price!-double checked on cargurus and Kelley Bluebook. There was no trying to stretch what I could afford or not afford "sales talk" when defining the price and terms of the vehicle and lease. Again, straight to the point. What was also nice, Craig and Jason (general Manager) walked me through all the paperwork step by step, where all my questions were answered and everything was defined during the signing process. Lastly, Jasmine in Finance/Insurance finalized all the last documents and down payments in minutes. I've never seen someone so efficient, well-organized, and social at the same time. What was extra special, is that her care didn't end at the dealership. She also made me a cheat sheet To do List for when I left to keep me on track. Once the process was finished, I was so shocked it took such little time. Here are your keys, have fun! Craig and Rebecca were very kind and followed up a couple days later to see how I liked the car and see where I was in the process of my paper work! I will definitely be buying all my future cars from Jim Ellis! More

Don’t Give Up On A Car Or A Price! Nelson Carbo was my salesman and he’s very personable. The sales managers do try to wear you down on a price but if you push for what you want, you’ll Nelson Carbo was my salesman and he’s very personable. The sales managers do try to wear you down on a price but if you push for what you want, you’ll probably get it because I did! More

Nothing but amazing ! Excellent customer service, friendly and very helpful with making decisions on your new vehicle. Salesman made me feel very comfortable as if i was at Excellent customer service, friendly and very helpful with making decisions on your new vehicle. Salesman made me feel very comfortable as if i was at home. While going through process we shared plenty of laughter, which made everything go smooth. More