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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,358 Reviews
Call Service Center (770) 872-6272

2,358 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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December 01, 2024

Honored the appointment and time. Courteous staff. Clean facility. No issues or complaints. Thank you More

by A oerson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.

November 30, 2024

It is easy to schedule the service appointments. They also are quick which is great! More

by WENDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

November 29, 2024

I’m very satisfied with the customer service I will recommend this dealer to a friends More

by Jose Osorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrella
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 29, 2024

I have only had the best service sent bought this vehicle here and James has been there for me. More

by CEG245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

November 28, 2024

Lazy, incompetent, and cant give 2 xxxxs about customers. Told us the warranty wouldn’t cover the issue because of improper care of vehicle. This was a complete lie. Then when we pick up the truck it says More

by CCHRISTIAN.ZIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Please reach out to our service manager, Nick Rose, so we can work towards a resolution. Thank you for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

November 28, 2024

Brandon is always so friendly and gets things handled very efficiently. They also do a great job on my truck. More

by hailesgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 27, 2024

Great and fast service. Very friendly and knowledgeable service advisor. Video status of vehicle was awesome More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 29, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

November 24, 2024

Courteous people, clean showroom with customer waiting with beverages. Work completed on time. Car protected from getting dirty. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
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Nov 28, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 23, 2024

Friendly service, very knowledgeable and attentative. Will ask for her again on my next visit More

by JEFFAMORRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2024

Good service. Very convenient and efficient. Made it easy and will use them again. Thank you More

by BRYAN.GORMAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

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