Jim Ellis Buick GMC Mall of GA - Service Center

It is a great place to go and I have always had a great experience but this time was ridiculous. I had an appointment for an oil change and tire rotation and it took almost 3 hours. I am in a wheelchair wh experience but this time was ridiculous. I had an appointment for an oil change and tire rotation and it took almost 3 hours. I am in a wheelchair which made it very uncomfortable.everything was great except for the wait time. More

This is service done right! I am treated with respect each time I visit. Taking my vehicle to a roadside mechanic when I receive top-notch service and reasonable rates at my dea I am treated with respect each time I visit. Taking my vehicle to a roadside mechanic when I receive top-notch service and reasonable rates at my dealership is out of the question! More

This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More

Great customer service and great, friendly advisors. Great waiting room with snacks available at no cost. Great waiting room with snacks available at no cost. More

this is the only place i bring my truck too they always make sure i’m satisfied before i leave make sure i’m satisfied before i leave More

From the time we walked in and met Harrison everything was friendly , no pressure an smooth. was friendly , no pressure an smooth. More

Great communication on vehicle status Job well done issues fixed. Dealership and lane look great issues fixed. Dealership and lane look great More

Great service department. Melvin was on it and took care of all that was needed. Melvin was on it and took care of all that was needed. More

I am very happy with the Service team, specially Mr. Ed. They are always kind and helpful. Thank you. Ed. They are always kind and helpful. Thank you. More

Very courteous and prompt service. I will continue to come here for service. The communication was also very efficient which I appreciate. I will continue to come here for service. The communication was also very efficient which I appreciate. More