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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews
Call Service Center (770) 872-6272

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 19, 2023

They are very helpful have been since I moved here in 2016. I would really them. More

by dcstraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

August 18, 2023

Staff were very friendly, and made genuine effort to accommodate my emergency situation, in spite of being very busy, it was much appreciated More

by Traveller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ann Toole.
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Aug 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 17, 2023

The customer rep was very nice. The facility was clean. The need to have a sugar substitute for the coffee station. It is a big difference from Akin where we get our truck serviced. More

by poguefamily3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Aug 17, 2023 -

poguefamily3 responded

Verified

Aug 17, 2023 -

poguefamily3 responded

Verified

August 15, 2023

They have had several problems with my car, but the biggest issue is having to replace four tire pressure sensors within the last year. More

by PERRYGROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles ? He would also rate a four.
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Aug 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 15, 2023

Ed was great at getting my appointment set for a time that was convenient. He also kept me informed as my service was being completed More

by kjmrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

August 14, 2023

On time service, any issue was explained. Will be back for any services needs. Thank you! More

by WATKINS735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
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Aug 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 13, 2023

I liked that they are using video to tell you about what they find while servicing the car. They have always been friendly and courteous during my service visits. More

by S3VIKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

August 11, 2023

Great experience. Willing to negotiate with us and got the job done very quickly. Would recommend More

by terissamarie654
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil was great!
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August 10, 2023

Quick, efficient and always a smile! ! Well done Not the first time or the Last time will use this shop! More

by lhawk47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

August 10, 2023

They always get my car done on time , they also provide excellent customer service anytime I visit. Thank you guys More

by JUDEBA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

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