Jim Ellis Buick GMC Mall of GA - Service Center

Good customer service. Oil change was done in a timely manner. It appears to always take about 2hrs minimum. Oil change was done in a timely manner. It appears to always take about 2hrs minimum. More

Easy to get service. Service manager very helpful, courteous and through. Waiting area clean and comfortable. Happy with all parts of this service Service manager very helpful, courteous and through. Waiting area clean and comfortable. Happy with all parts of this service More

They were very good about getting our appointment and very courteous about doing our service very courteous about doing our service More

I visited three dealerships on my car/truck buying journey. One had all the flash and coffee bars and great decor. One had inexperienced sales reps. Jim Ellis is pure class. Very experienced sales journey. One had all the flash and coffee bars and great decor. One had inexperienced sales reps. Jim Ellis is pure class. Very experienced sales reps, patient—not pushy, and they listened. I will recommend this dealership to my friends. More

Melissa was awesome and very helpful and kept in contact with me while the car was being serviced with me while the car was being serviced More

Good customer service. Ms. Toole was awesome. Kept me informed about my maintenance. Glad I bought my car there. Ms. Toole was awesome. Kept me informed about my maintenance. Glad I bought my car there. More

Ease of scheduling, multiple appointment times to choose from, friendly greeting, knowledgeable and excellent service from, friendly greeting, knowledgeable and excellent service More

Timely, prompt, considerate, polite, great customer service. Quiet, clean establishment . Cat cleaned . Did not take long for car to be returned. service. Quiet, clean establishment . Cat cleaned . Did not take long for car to be returned. More

The person helping me didn’t explain things well. I told him before they did my oil change that I only wanted what was included with my package. When it was done he said that my oil change was not in I told him before they did my oil change that I only wanted what was included with my package. When it was done he said that my oil change was not included at their service center. When I asked more questions he handed me the keys, he didn’t even go over any problems with my car. More

The service was completed during 2 different visits which was an inconvenience, but the staff was courteous. was an inconvenience, but the staff was courteous. More