Jim Ellis Buick GMC Mall of GA - Service Center

My service advisor was friendly and helpful however I was not given alignment printout and unsure it was even completed. Air pressure was different in all tires when I received the vehicle back. I pad for a not given alignment printout and unsure it was even completed. Air pressure was different in all tires when I received the vehicle back. I pad for a service that I have no proof was completed. More

Why do I have to write fifteen words? Our last visit was a very good experience. Our last visit was a very good experience. More

Customer service was excellent. I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me af I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me after some discussion. I really appreciate the level of customer service received while there. More

My service took hours longer than it should have and when I went to pay the service center was confused on what they actually did to my vehicle and if the repair was made. I went to pay the service center was confused on what they actually did to my vehicle and if the repair was made. More

Absolutely terrible. Had all 4rotors and pads replaced last Thursday. Had to have it told back to Jim Ellis GMC because one of them locked up over the weekend. Now wron Had all 4rotors and pads replaced last Thursday. Had to have it told back to Jim Ellis GMC because one of them locked up over the weekend. Now wrong parts were ordered and have to reorder. Truck will now b there another day. More

The service dept was great this time, everyone was friendly and my car looks great with a car wash after my oil change . Thanks so much friendly and my car looks great with a car wash after my oil change . Thanks so much More

The new $7k+ transmission is slipping. Doesn’t take a brain scientist or tech to feel it - everyone that rides in the Yukon feels it. Tech says he can’t find anything. BS! Doesn’t take a brain scientist or tech to feel it - everyone that rides in the Yukon feels it. Tech says he can’t find anything. BS! More

Customer service was real nice they fixed my car only a 4 hour wait employees was real friendly told how much it would take to fix my car hour wait employees was real friendly told how much it would take to fix my car More

Roy checked me in and got my trucked serviced for me. Took longer than expected but that was out of our control. Took longer than expected but that was out of our control. More

Great service and the staff are very informative! They got me in for an appointment right away. They got me in for an appointment right away. More