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Jim Hudson Lexus

Columbia, SC

Overview
Employees
Reviews
Vehicles
4.9
3,897 Reviews
Welcome to Jim Hudson Lexus, Columbia. Ranked #1 in Customer Satisfaction for the Nation in 2024. We are a premier Lexus dealer proudly located in Columbia with a great inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Lexus vehicles as well as the newest selection Lexus available. At Jim Hudson Lexus, Columbia you can find a passion for excellence in customer care along with high quality automobiles. Whether you visit our dealership for auto repair or maintenance, Lexus parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations.
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328 Killian Rd

Columbia, SC

29203

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Showing 3,897 reviews

April 06, 2023

I received great service from my service rep Samuel . He has always taken great care of me and my vehicle. More

by mouzone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

mouzone responded

My Salesman Mr. Kyle Reed is awesome.He takes the time to hear actually what your looking for in a Lexus.

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for the review! We are so glad to hear that you had a successful experience working with Samuel, Kyle, and the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back again down the road!

April 06, 2023

Nice waiting room, very nice amenities. With appointment for tire rotation and inspection it took two and one half hours to complete. More

by Jeffream1946
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Jeffream1946 responded

This review process, while I know needs to be real, is time consuming and if you don’t know who you are sending requests to needing email address and strong codes might explain why I will think twice before completing another.

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for sharing your feedback. I am very sorry for the delay in completing our services and if the process of leaving a review felt too time-consuming. I will discuss this with my team to help us improve and provide a five-star experience next time. Please reach out if there is anything else I can help with. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

April 06, 2023

Darryn Russ is a superstar when it comes to customer service and satisfaction. This is our 4th Lexus purchase through Darryn and Jim Hudson Lexus / Columbia, and we have been thoroughly pleased with More

by BASCOLEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darryn Russ
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Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

April 06, 2023

Had a great experience everyone was very helpful and we will be back to continue service with you. More

by 1213Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you so much for taking the time to share your experience. We take pride in taking care of our customers.

April 06, 2023

Excellence customer service. Provide updates and keeping in touch while my car is being service. More

by tywanda.hurt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for the review! We appreciate your support and hope to see you back again at Jim Hudson Lexus of Columbia!

April 05, 2023

Great dealership, excellent customer service. My only complaint this time was the loaner car that was left on pickup of my car, it was dirty and smelled like vomit and that someone had sprayed so More

by jbarron1946
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

jbarron1946 responded

Great job and great service

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for the review! We are so glad to hear that the team was able to get the job done. With regard to the rest of your feedback, we apologize for the issues you encountered with our loaner vehicle. We will be sure to keep this in mind in the future. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, Julie Plyler - Customer Relations Manager - 803-754-9500

Apr 06, 2023 -

jbarron1946 responded

Thanks for your response. I have never dealt with a great dealerships like Jim Hudson Lexus and Buick. I look forward to my next purchase. A classy organization.

April 04, 2023

Eric was the best. He made sure I felt comfortable and got the job done as promised. More

by Deedie.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Patterson
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Apr 04, 2023 -

Jim Hudson Lexus responded

We're glad to hear Eric provided you with an attentive and excellent vehicle service! We'll be sure to pass on your kudos. Our team hopes to see you again at Jim Hudson Lexus of Columbia!

April 04, 2023

I recently took my Lexus ES 350 for service. This was the first time and wasn’t sure of the process. I was met by Colby Emerson Service Advisor almost immediately after parking the vehicle are More

by kcruse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Emerson - 5 Stars
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Apr 05, 2023 -

Jim Hudson Lexus responded

Thanks for trusting us with your vehicle service! We're glad to hear Colby provided you with attentive and overall excellent customer service--we'll be sure to pass along your kudos to him. Our team appreciates your business and looks forward to seeing you again at Jim Hudson Lexus of Columbia! Safe travels in your ES-350!

April 04, 2023

Dealership conduct excellent customer service, clean facility and knowledgeable staff. Will definitely return for upcoming services. More

by Bwhitetaylor55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Apr 04, 2023 -

Jim Hudson Lexus responded

These are all things we love to hear! It's an honor to have earned your confidence and we look forward to your next visit to Jim Hudson Lexus of Columbia. Safe travels!

April 04, 2023

The service is always conducted in a manner that you can appreciate. There isn't any hassle as to what needs to be completed. More

by Lucinda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lalo Bellamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Jim Hudson Lexus responded

Lucinda, thank you for choosing Jim Hudson Lexus of Columbia. We'll see you for your next service!

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