Joe Machens Capital City Ford

Jalen was awesome to work with! I purchased a vehicle from another state online and Jalen was great through the entire process, he worked hard to make sure I got all the information I purchased a vehicle from another state online and Jalen was great through the entire process, he worked hard to make sure I got all the information I needed to make a good decision with my purchase and was extremely open and honest through the whole process. Thank you, Jalen! I appreciate you! I would also like to give a big shout out to Ben! This guy went above and beyond customer service! Since I am out of state had to have the vehicle shipped, Ben actually accommodated my shipping companies' drivers crazy schedule and met him around 1 AM on a Saturday night to load my vehicle and kept me in the loop the entire time. Everyone I had contact with at Joe Machens was great! It was my first ever purchase with them and they made me feel like I had been a lifelong customer, Keep up the great work guys! More

I was very blessed with my purchase I felt that my experience was above and beyond. Jalen Sands is amazing salesman he’s displayed great customer service skill set, he gets life is hard, and importanc experience was above and beyond. Jalen Sands is amazing salesman he’s displayed great customer service skill set, he gets life is hard, and importance of hard working families. Who depending on their vehicle to keep the families safe and to get to point a to point b. Jalen personally took time to make sure I was aware of steps in buying my car. Throughout the whole experience he kept me updated at all times. Asking me questions in regards to my choice of car. Making sure it was what I wanted. He allowed me to test drive, he wasn’t rushing me into buying any vehicles , or making me feel like I wasn’t important. Jalen personally walked me over to the places I needed to be at. Most of all he kept a smile on he’s face. He showed leadership, strength and confidence in he’s job. I haven’t had no desire to buy a car in 7 years until I spoken with Jalen Sands. If you’re looking for a respectful, loving, caring , heartfelt salesman . JALEN SANDS!!!!! is the man for the job. He literally gets the job done. We will be sending anyone that’s looking for vehicles to Jalen Sands. Thank you Jalen I love my new car and I can’t stop staring and driving it. Jalen keep letting God use you , continue being the warrior, young King, pillar in the community, a great listening ear, who truly displays a man of he’s word. More

Initially everything seemed to be going well but then too many sales people involved and one hand was not talking to the other then we had a few problems with the clarification of certain options that were t many sales people involved and one hand was not talking to the other then we had a few problems with the clarification of certain options that were told to me that were on this brand new vehicle but they were not on this vehicle at all but thanks to General Manager and Partner Tom Stegeman we were able to get over that hurdle and he went above and beyond to keep this from escalating into something else. More

Christian is personable and kind. He is not pushy. He was knowledgeable and helped us each step of the way through the buying process. He is not pushy. He was knowledgeable and helped us each step of the way through the buying process. More

Josh did a great job of getting me a deal. He is a great salesman! Thx Crocstar !!! He is a great salesman! Thx Crocstar !!! More

Working and negotiating with Tyler was fair and friendly. Tyler is knowledgeable on automobiles and the market, while also being respectful of your own market research and questions. Tyler does not make you Tyler is knowledgeable on automobiles and the market, while also being respectful of your own market research and questions. Tyler does not make you feel over pressured to make a decision. He is responsive in a timely manner and accommodating to reasonable requests. I am more than satisfied with my experience and final purchase. Tyler is kind and friendly and I would highly recommend him for your future buying experience. More

Great customer service, Cody was very helpful and open to helping me find a car that fits my needs. helping me find a car that fits my needs. More

Never thought buying a car could be so easy. Super happy with the way Christian help make everything go so smoothly. Super thankful I was able to get the car I’ve wanted for so long and with suc Super happy with the way Christian help make everything go so smoothly. Super thankful I was able to get the car I’ve wanted for so long and with such ease. Thank you Christian and Joe Machens for being professional and so helpful! More

Very kind & respectful. He made the process of making a decision on which car to purchase a very calm situation. Very helpful with the whole process. Thank you. He made the process of making a decision on which car to purchase a very calm situation. Very helpful with the whole process. Thank you. More

Everyone was courteous and kind. I really appreciate how transparent they are. Thank you kindly. I really appreciate how transparent they are. Thank you kindly. More