Joe Machens Capital City Ford

Josh and his team were very helpful and knowledgeable. A pleasant experience. Will refer people his way! A pleasant experience. Will refer people his way! More

Joe Machens Ford in Jefferson City exceeded expectations throughout the entire used vehicle purchase process. Special recognition to Eric Rogers and Shane Jackson for their professionalism, communication, a throughout the entire used vehicle purchase process. Special recognition to Eric Rogers and Shane Jackson for their professionalism, communication, and commitment to customer satisfaction. They made the entire experience smooth and hassle-free. I truly appreciate their help and highly recommend them to anyone looking for outstanding service. More

Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the last. Don't know they guy's name that I talked to but made the appointment with Hatfield. More

Bought a new Explora Eric was an excellent sales person very helpful in helping select a new car. very helpful in helping select a new car. More

I had an appointment for an oil change and tire rotation and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I lef and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I left the dealership. They didn't reset the oil life meter or change the windshield sticker. I really doubt that I got 'the works' even though that's what I paid for. I own two Ford trucks. This is the second bad experience I've had in two weeks. There's no reason to come back. Apparently there's no consideration for the customers time or any desire for customer service. More

I responded to a text to schedule an appointment for a recall. They immediately called and said they could schedule it for a mobile service which is extremely efficient way to conduct repairs if possible. recall. They immediately called and said they could schedule it for a mobile service which is extremely efficient way to conduct repairs if possible. And I appreciate the staff saving me the trip. More

Had oil changed, when picked up the engine light was on . took back they said was a censer. They replaced, so far running ok. took back they said was a censer. They replaced, so far running ok. More

Brad is the best salesman, he is honest and down to earth. If you want to have a good experience work with Brad! earth. If you want to have a good experience work with Brad! More

Absolutely wonderful Everyone is very kind and attentive to our needs They are Absolutely wonderful to our needs They are Absolutely wonderful More

We had scheduled appointment ended up waiting 2 hours to get oil change. They did give us credit towards wait, which was nice. get oil change. They did give us credit towards wait, which was nice. More