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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

July 10, 2021

As is always the case, the team at Joseph Toyota did a terrific job. Monica, the service advisor was knowledgeable, efficient, and polite. I love 5 minutes from another Toyota dealer and could go there fo More

by MAIL4PHILMORGAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Jul 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us, Phil! We work hard to make sure our guests have an exceptional experience and we appreciate you making the drive over. We will share your comments with Monica and the rest of our team, and we look forward to working with you next time!

July 10, 2021

Just a great experience So glad I came to this Just a great experience So glad I came to this dealership Everyone is just great and kind nothing like the place I purchased the vehicle More

by FOSTK17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jul 10, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your Service experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

July 10, 2021

One of the best customer service. I will definitely recommend my all other friend, families and relatives. I will come next time with my girlfriend, hahahaha More

by DHANTAMANG1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse, Jeff Jaeger
Jul 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

July 10, 2021

from making the appointment for service, arriving a the dealership, waiting for service to be performed, through the cashier experience, I would give you a 100% thumbs up. always appreciate the cookies fr More

by NWMYERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Smith
Jul 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and our team looks forward to serving you again soon.

July 10, 2021

Most things were great. The only negative is that the first service writer did not follow through in looking for a replacement hubcap. This is not a major problem. More

by JLOOM_45210
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that Laura and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

July 09, 2021

Great work! It was easy to get in and out. Comfortable waiting area, and scheduling was easy. The work was done quicker than I expected. The employees were all quite nice and very attentive. More

by Christine S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Christine. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 09, 2021

The service that was performed was very good but I feel the cost was a bit high. We may need to look at other alternatives. More

by PREVEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

Jul 09, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and thank you for recommending Joseph Toyota Service. Keeping your budget in mind is also important to us. That's why we offer Service specials online and a Rewards program that helps customers to reduce the cost of service, accessories, and more. If you would like assistance with either of these budget helpers, please let us know, 513-385-1800, ext. 8311. Thank you!

July 08, 2021

Great service. I found service personnel professional and knowledgeable. They answered all my questions and provided valuable information. They cleaned my car. The service was quick. More

by RONARUNDELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Rona, for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

July 08, 2021

We bought our 2015 highlander from Joseph Toyota. We have always had our vehicle serviced there. They have all of our records. Whenever a service problem has occurred after a service (a rarity) they a More

by roy.ellsberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Roy! We deeply appreciate your feedback on our customer service. Your Sales and Service Teams stand ready to help you with your automotive needs and are always happy to see you. Thanks again for continuing to choose Joseph Toyota for your vehicles and service. You are a valued customer! Have a wonderful summer!

July 07, 2021

I went in to have my 5000 mile maintenance done. They seemed pretty busy at the time but got me in and out in a timely manner. More

by KYLEC431
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Joseph Toyota of Cincinnati responded

Hi Kyle! Your Service Team was happy to provide you with timely maintenance and get you back to your regular schedule. Thanks for stopping in today and for taking time to share your experience with us. We'll look forward to seeing you again!

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