Karl Knauz BMW

**Updated February 2024** At the end of my 3 year lease, I reached out to Rolly to exercise my right to buy my vehicle out of the lease. He communicated that a $650 dealership fee would need to be pa lease, I reached out to Rolly to exercise my right to buy my vehicle out of the lease. He communicated that a $650 dealership fee would need to be paid, not inclusive of documentation or plate/title fees. I was somewhat confused as the lease agreement did not make mention of any similar fee. I reached out to BMW Financial Services and they informed me that dealer charges (if any) would be identified in my lease contract. I triple checked that and could not find any. When I asked Rolly to identify them, he could not do so but instead said that this was what Karl Knauz charged for lease buyouts and I was welcome to take the car to another dealership to buy out the vehicle if I was unwilling to pay the fee. Per Rolly: “Karl Knauz BMW does charge the fees. If there is another dealership that will waive them, you have the option to go there. Please let me know either way. We have a whole process to do so.” So, in other words, after servicing the relationship from purchase (lease), to scheduled maintenance and beyond, when the lease came to maturity and I sought to buy the vehicle outright, Knauz was not interested without an additional, undisclosed (junk) fee. The need to go through a dealer for a lease buyout in Illinois is a prime example of state laws hurting consumers. As of 4/26/22, the financial services companies (title holders) affiliated with vehicle OEMs (BMW Financial Services) are unable to sell vehicles direct to consumers. So what happens instead of a 5 minute phone call with the financial services firm is that the local dealers try to find additional profit at the expense of the consumer and in violation of the original sale/lease agreement. This is unfortunate. I ended up going to Perillo BMW downtown Chicago. They agreed there were no additional fees to be paid, I dropped off a check and was on my way. It’s unfortunate that the team at Karl Knauz couldn’t honor the same obligation. As a result, I cannot recommend Karl Knauz BMW. It was never about the money, as $650 is a relatively trivial amount. It was about what is right and what is not. **Original Review** I contacted Rolly (Roland) Davidson to let him know what I was looking for and he jumped right on it. Within a few minutes he called me back and presented me with my options and transparent pricing. Later that same day I was out at the dealership test driving the car and we finalized everything in a short period of time that evening. He also spent a lot of time walking me through every feature in the car and making sure it was all in line with my expectations. Thank you Rolly for making my experience at Knauz BMW one to remember. I am very happy with the decision I made and have loved my new X3 M40i for these first couple of months I've had it. A truly excellent machine and always a thrill to drive. Thanks again! -Jack More

I have bought a dozen or so vehicles from this dealership over the years. Rolly continued the high standard that I have become accustomed to. Thanks ya all in the process. over the years. Rolly continued the high standard that I have become accustomed to. Thanks ya all in the process. More

Rolly was great to work with. He’s professional, courteous, knowledgeable, fast to respond, and overall a great salesman. He made the experience quick and pleasant. courteous, knowledgeable, fast to respond, and overall a great salesman. He made the experience quick and pleasant. More

Had a great buying experience at Knauz BMW. Sam P. was my sales consultant and did a great job. He pointed out all the special features of the model I was interested in, even the paint! The purchase wa my sales consultant and did a great job. He pointed out all the special features of the model I was interested in, even the paint! The purchase was very low-stress and non-confrontational. I never felt pressured in any way about the sale. I felt I got a good deal both on my trade-in and the vehicle purchase. Would definitely do business with them again. More

I just purchased a new vehicle from Marek / Knauz today. A refreshing experience! Honest and very responsive throughout the process. Marek was great to deal with. This is the 2nd vehicle I have purchas A refreshing experience! Honest and very responsive throughout the process. Marek was great to deal with. This is the 2nd vehicle I have purchased from Knauz....and I expect there to be more. More

I had a great experience working with Sam Picchietti. I purchased a certified pre-owned BMW. Sam was personable, knowledgeable and even put up with my puppy who I couldn’t leave at home. Sam also helped ar purchased a certified pre-owned BMW. Sam was personable, knowledgeable and even put up with my puppy who I couldn’t leave at home. Sam also helped arrange with my insurance company to pick up my old car from the dealership. Sam’s associate Brandon did a great walk-through for this first time BMW owner. Thank you! More

Sam and Kurt were both so helpful through out the entire process! Highly recommend them there. From the process in getting the perfect car, to explaining all the features once the car came in, the whole pro process! Highly recommend them there. From the process in getting the perfect car, to explaining all the features once the car came in, the whole process was great! More

KnausBMW made buying a BMW enjoyable and easy. Marek Gryc was great - no pressure and patient. Scott made the close easy and efficient. Simply great! Gryc was great - no pressure and patient. Scott made the close easy and efficient. Simply great! More

Sam Picchietti was extremely helpful when I started the buying process... I originally went in thinking I wanted a 4 series coupe, a real 2 door, not a sedan called/marketed as a coupe... It is a great c buying process... I originally went in thinking I wanted a 4 series coupe, a real 2 door, not a sedan called/marketed as a coupe... It is a great car... but it just felt larger than I wanted.... but we went through the process of finding what I wanted... I was trying to replicate a 330 I had many years ago... and just couldn’t pull the trigger on ordering the “4”... then I saw a “2” loaner being returned... I asked Sam , ”what is that?, I want to drive it...” The car was exactly... aside from color....what I wanted... There were none to be had in at least 100 miles...somehow he, and his sales manager, found a way to order exactly what I wanted.... I ordered the car on 10/30... at the time they thought I’d have the car by 12/31... Covid really messed up everything... I took delivery today 3/8! The car is awesome... and Sam was very professional all along the way while I was frustrated by delays that were beyond anyone’s control .. More

Bob was a great person to work with. He worked with me everything I had wanted and made it easy. Very attentive, good knowledge of the cars and was flexible with my need. He and the Knauz team (shout ou everything I had wanted and made it easy. Very attentive, good knowledge of the cars and was flexible with my need. He and the Knauz team (shout out to Doug Kamp) made the whole experience great! Would recommend Bob and Knauz to anyone wanting a BMW. More