Ken Ganley Ford Parma

I went to Ken Ganley in Parma because I was told I couldn’t get seen by a dealership not too far from them for another two weeks. They were able to get me into service the same day and had my issue f couldn’t get seen by a dealership not too far from them for another two weeks. They were able to get me into service the same day and had my issue fixed within two hours. They are very professional, personable and top notch service. I would highly recommend! More

Service was quick and thorough, agents were polite and informative. Area was inviting and comfortable informative. Area was inviting and comfortable More

My salesperson was very nice, it kept me updated to what was going on and checked in was going on and checked in More

Mike the sales person was extremely helpful and very professional and answered all of f our questions!! professional and answered all of f our questions!! More

From the time I walked in to the dealership not looking my best lol Mark treated me like a person he spent time with me and let me and my son take two different cars at the same time to show my wife while my best lol Mark treated me like a person he spent time with me and let me and my son take two different cars at the same time to show my wife while she was at work so she could make a decision on what car she wanted he was super nervous ce and helpful from start to finish he was easy to work with and had no attitude or discussed when working with me like most sales people do and he never pressured me into anything I would definitely deal with Mark again More

It was amazing experience! You walked in and felt like family. Truly a great and easy buying experience!! You walked in and felt like family. Truly a great and easy buying experience!! More

I've been going to Gillingham Ford/Ken Ganley Ford Parma for years and both service department has been excellent. I couldn't be more pleased. for years and both service department has been excellent. I couldn't be more pleased. More

Friendly and courteous. Job was done in a spectacular time. I Thank you for a job well done Job was done in a spectacular time. I Thank you for a job well done More

Great service. I was always a fan of Gillingham Ford,but it seemed sometimes as though long time employees had become very complacent.The new crew seems much more c I was always a fan of Gillingham Ford,but it seemed sometimes as though long time employees had become very complacent.The new crew seems much more committed to taking care of customers. More

My local West Park, Kamm's Corners Ford dealership, Ganley Ford West, was merged with this Ganley location earlier this year. Though I was sad to lose our neighborhood Ford dealership, it is still a co Ganley Ford West, was merged with this Ganley location earlier this year. Though I was sad to lose our neighborhood Ford dealership, it is still a convenient drive for me and the local manager, John Ruper, remained in management in the new location. I was contacted by a sales representative, Austin Simpson, via email and a phone call, and subsequently made an appointment to chat on Monday, October 21 at 3:45 p.m. I was interested in a Select model Mustang Mach-e, but saw a lovely red GT model on the lot. I had done a lot of checking online and felt that a GT was beyond my wildest dreams, and certainly beyond my budget. Austin and the dealership worked with me and put together a lease that fit by budget, including a very competitive trade-in for my low mileage 2017 Escape, and I drove the GT eX4 home by 6:45 the same day! I was very pleased with every stage of the dealer experience. Austin Simpson was well informed, listened well, and completely understood my position. I would recommend him and Ken Ganley Ford Parma to anyone interested in purchasing a Ford of any kind. More