Scott Acker
Scott Acker at Ken Ganley Ford Parma
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Scott Acker

Service Manager

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Scott Acker

May 31, 2024

Dealership Rating
Employee Rating

Very convenient mobile service right at my home! Technician was on time, knowledgeable and friendly. Couldn’t have asked for better service. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery

May 30, 2024

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Very friendly and true to there word . . been going here for over a decade and just a few minor hiccups More

by Mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dave Moga , Eric the salesman is the best 👍 bought 4 cars off him .. super nice guy

May 31, 2024

Ken Ganley Ford Parma responded

Mike, Thanks for sharing about your experience with Ken Ganley Ford Parma. Eric, Scott, Dave, and our team appreciate your business and hope to see you again soon!

May 30, 2024

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Employee Rating

Will never go back! I used my Ford credit card and Ganley has a policy to add 2% since I charged it. I loved there service department for the past 30 years, but will not More

by BZIATS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Dave Moga

May 30, 2024

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 26, 2024

Dealership Rating
Employee Rating

Alicia took us in without an appointment when our check engine light came on. She is very knowledgeable, efficient & helped with fixing my phone syncing problem I was having. She's a pleasure to deal with! More

by BOBKERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery

May 27, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2024

Dealership Rating
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Eric, great sales person, write up crew helpful, Mobil mechanic, Tim Reese, top notch, concerned about vehicle and my ownership. More

by TGIFK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 28, 2024

Ken Ganley Ford Parma responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 24, 2024

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Employee Rating

The team check on me and kept me informed with what was going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and More

by mcclainlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024

Dealership Rating
Employee Rating

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 22, 2024

Dealership Rating
Employee Rating

Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More

by Sunshinelove
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

May 24, 2024

Ken Ganley Ford Parma responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2024

Dealership Rating
Employee Rating

Your service man that helped me was awesome and checked for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting More

by BARKAS.J
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Will Monske , I worked with two men in service department but not sure which one is second guy do to his picture isn't visible so I pick two other men without pictures hopefully he is one of them

May 21, 2024

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 21, 2024

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Employee Rating

Every one was very nice. They were very fast with the service. I will buy my next car from Ganley ford Parma! More

by Jerycarroll26907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Ken Ganley Ford Parma responded

Thank you, Jery, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

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