Kia AutoSport Columbus - Service Center

Brought my car in May 2023 with complaints of a knocking sound coming from engine. Instead of customer service and support being the priority, placing blame and determining liability was this dealership’s f sound coming from engine. Instead of customer service and support being the priority, placing blame and determining liability was this dealership’s first concern. Was informed that there was a current recall on my 2019 Kia Forte ENGINE. Was not informed of this before. Was informed that it would be AT LEAST 60-90 days before I could even be told what was wrong with my vehicle. In that time, I was requested to provide this dealership with documentation “proving” that I had been taking care of the car (getting oil changes) because I was “missing two services in their system.” After letting them know that I had taken my car to be serviced at private repair shops and did not have the paperwork they were requesting, they informed me that they would have to take my entire engine apart (implying I was at fault). Upon dismantling the entire engine, dealership found that I, in fact, WAS NOT at fault and was given a faulty engine that WAS covered under factory recall. I received my car back in early August 2023. I am now here two weeks later, because my check is engine light is BACK ON. HORRIBLE EXPERIENCE. 0/10. Would not recommend. More

It was a good experience both of my cars the showroom was nice and the employee’s were nice and friendly and they were also faster than they quoted me nice and the employee’s were nice and friendly and they were also faster than they quoted me More

Showed me different models, looked up ones to see if in stock ,new ones turbo suvs stock ,new ones turbo suvs More

Great service from the time you arrive. I had a last minute service done and I was in and out in a short period of time. I had a last minute service done and I was in and out in a short period of time. More

Very clean facility and the staff is very knowledgeable and helpful. Service is always great. and helpful. Service is always great. More

The KIA dealer in Columbus GA has a outstanding team that will keep you informed and are very easy to work with. will keep you informed and are very easy to work with. More

The staff was very nice. Great customer service experience. My vehicle was serviced in the time frame originally quoted. It's a very welcoming environment Great customer service experience. My vehicle was serviced in the time frame originally quoted. It's a very welcoming environment More

Great service from Service Manager, I forgot his name. He was very informative with great customer service. Only issue is my car didnt get washed like they normally do when I bring it in for service. Oth He was very informative with great customer service. Only issue is my car didnt get washed like they normally do when I bring it in for service. Other than that seevice was great. I drive all the way from Atlanta to get my car serviced here. More

Very courteous, and always concerned about the needs of their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. More