Kia of Wesley Chapel - Service Center

The only reason why I'm writing this negative comment: after talking with 1 service line employee and 2 managers concerning their lack of communication is - no follow-up with me when I was told they'll ha after talking with 1 service line employee and 2 managers concerning their lack of communication is - no follow-up with me when I was told they'll have to investigate it. On 4/6/22 I thought the service department had checked and corrected two recalls. During this visit they also did a courtesy check and recommended the right rear hub. Had to prepaid for hub. Two days later (4/8) hub came in and they installed it. On 4/12 got another recall letter from Kia corporate. Went back thinking this was a new recall. Found out it was checked out on 4/6 (so they say) but they had not done what they said on 4/6 concerning the one recall I originally took it in for. Hears my point. If it wasn't for the corporate letter from Kia stating of another recall, I would have never known the major recall on 4/6 wasn't completed. All this can be verified by their courtesy videos to me. More

The workers are confident and helpful. They also treat their customers with patience and respect. They also treat their customers with patience and respect. More

Terry is a problem solver. There are allot of moving parts within a dealership. Most of the time everyone is trying to do the right thing but it doesn't always go as planned. There are allot of moving parts within a dealership. Most of the time everyone is trying to do the right thing but it doesn't always go as planned. It is in those situations that Wesley Chapel (And us Customers) are lucky to have Terry. Any issue with a staff member, process, or communication once Terry is engaged you can be certain that your issue will be resolved in a timely, competent and complete manor. The best compliment I can provide is that once in his hands I no longer have to stress over it because I know it will get done and I will receive status without having to chase it down. Thanks Terry! FYI.....Love my K-5!!!!!!!!!! More

Terry was very helpful throughout my time waiting for my oil change. He helped educate, and guide me to the right path with my car. Terry gave me the 5 star experience and Assist me with my troubles and han oil change. He helped educate, and guide me to the right path with my car. Terry gave me the 5 star experience and Assist me with my troubles and handled it with no problem! THANK YOU SO MUCH TERRY! More

My SUV had a oil leak 2 days after I had bought it from the dealership. I brought it in for service and was helped by Terry. He quickly fixed and serviced my vehicle with a friendly and professional approa the dealership. I brought it in for service and was helped by Terry. He quickly fixed and serviced my vehicle with a friendly and professional approach. Great customer service!! More

When I purchased my Kia Soul it didn’t come with the back headrests. They had them ordered but only 2/3. Terry was extremely helpful with getting all my headrests in. He also settled an issue with my tires t headrests. They had them ordered but only 2/3. Terry was extremely helpful with getting all my headrests in. He also settled an issue with my tires that shouldn’t have happened, being recently purchased. If you need any help ask for Terry Hogan! More

Mr. Terry has wonderful customer service skills and is very knowledgeable. When I spoke with him and needed help with my car, he was very personable, forward and honest. You can tell when you work with Mr very knowledgeable. When I spoke with him and needed help with my car, he was very personable, forward and honest. You can tell when you work with Mr. Terry, you're not going to be told lies or made up stuff. He knows what he's talking about and he cares! 10/10, I refer all to him! More

I had a bad experience here before with sales and wanting me to buy a car and use their financing when I already had financing so I left and bought my car at another Kia dealer, Came here for service once b me to buy a car and use their financing when I already had financing so I left and bought my car at another Kia dealer, Came here for service once before and was just not happy with the service and then I met Terry!! There is not much more I can say then whats already been said about him. He is the kindest man and wants to do everything right for you. As someone else said he displays excellent customer service and knows how to treat people. Josh the technician was also very kind, professional, helpful and knows cars. I highly recommend both Terry and Josh for your service needs. Absolutely the best with customer service. They are super heros when it comes to service More

The dealership is only as good as the employees make it and I can honestly state Terry Hogan is a shining star who displays excellent customer service. and I can honestly state Terry Hogan is a shining star who displays excellent customer service. More