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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
8,393 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 8,393 reviews

February 07, 2026

Great service & ensured everything went smoothly, even after some delays. Puts the customer first & made sure everything went smoothly. More

by Specnik012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pedone
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2026

Josh was very polite and understanding. He was excellent. I scored the dealership a four just due to the length of time having the car. My daughter used my car because she had to go to wo More

by Theresamchenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2026 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for the review and the candid feedback about your experience with our service department and for the kind words and marks for Liz and Josh. I do apologize for the length of time and the inconvenience it caused having your vehicle with us for a week. Our main goal is to make sure the vehicle is fixed right the first time to avoid any further inconvenience for you and your family. The last thing we want to do is cause hardship for our customers that depend on us to keep their vehicles going. If you have the time, I welcome the chance to speak with you on the phone to make sure there is nothing else I can do for you at this time and to gain further insight into your appointment. We use all of our customer feedback to adapt our processes to provide the 5 star service our customers deserve from us. I’ll end by saying thank you again for your feedback and I hope to hear from you soon! Jeff Bryant 330-673-3139 ext 409

February 06, 2026

Been dealing with Klaben for over 25 years. I’ve always been happy with the service I received. More

by rputaturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2026

I went into this deal telling Greg it was going to be a few weeks until I could close the deal, because I was waiting on a check, and I didn't have exact timelines. Additionally, when it was time to execut More

by Sdove56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2026

These guys are the best! Justin gave us an outstanding sales experience. Absolutely love my 2026 Compass! Thanks again! More

by socasio.96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2026

Outstanding communication and work done by Joe Hilliard and the service team! Always a pleasure working with Joe. He is the best!! More

by JRUMS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2026

Elezabeth was the only Klaben Rep that I Spoke with but she was very knowledgeable answering all my questions. Very Polite. Thank You. Roger Kovalchik PS my new Grand Cherokee is starting each and ev More

by rkovalchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2026

Joe Hilliard was able to work my car into a full schedule and get the repairs done quickly. He made sure I had transportation to and from home while they worked on my car. I was very satisfied with the servi More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2026

Long time loyal Klaben customer. Same Service Representative Joe Hilliard and same salesperson Don Jacobs for my last four cars. I trust their service department and my advisor. I ha More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2026

Casey Shaw was great to work with and made the whole experience for the family go smoothly. Everyone loves the new Jeep Wrangler and it has been really fun to own so far. More

by Joey Jenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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