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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,965 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,965 reviews

April 14, 2025

Great friendly service! I will continue bringing my car here for service. Very helpful and knowledgeable More

by madah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Thank you Liz for making my service appointment very smooth and easy. It was absolutely painless. More

by Chris S
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

treat you very well and Joe is the best at what he does. would reconndend this dealer ship to anyone More

by SADIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Thank you so much Liz for getting me in and out so quickly! You amazing! Also the service was great too! More

by harley.d.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Justin is super helpful. He makes the experience of buying a car feel really easy and goes above and beyond for you. I’m super appreciative of everything he did for me and hi More

by morganw1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Always takes care if me and my car too. Not sure what else to type. More

by jimbenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Once again, Joe Hilliard provided amazing customer service. He's the only one I ask for when service is needed on our vehicles, and we've been buying/leasing from Klaben for over 20 years. Joe is alwa More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

The dealership was nice and accommodating. The people were helpful and very nice with meeting expectations. Although they did not reset my oil gage or adjust tire pressure for my tire rotation More

by dmt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. While we appreciate the positive marks in some areas, especially the 5 star scoring for Liz, the overall 3 star review is what gets our attention. Then reading your comments, we understand why. We had a process failure, causing us to miss resetting the oil life monitor, as well as setting tire pressures, and for that, I apologize. You are correct in being disappointed by us missing these steps. I would be disappointed as well. Your comments have been reviewed with our team, as they are tasked with identifying the root cause for the process failure, and for also taking corrective action, as necessary. I also appreciate you taking time to engage with me via email. I trust that our communication is an indication that we truly value you, and your business. Moving forward, I ask that you continue to hold us accountable. We look forward to seeing you again in the future, and know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com 330-673-3139 ext 707.

April 10, 2025

Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Chris was awesome and really took the time to explain every step of the process. More

by Emmabuser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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