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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,968 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,968 reviews

February 23, 2023

Casey was very helpful and knowledgeable about Jeeps. He made the experience an easy one! He was great with helping to explain the features when my Jeep arrived! He makes a great asset to Klaben CJDR More

by Dale Lynn
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2023

The service was performed and the vehicle was returned promptly. The service advisor was very helpful. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2023

Casey was amazing at working with us to get the deal we needed. Thankful we can trust Klaben! More

by bethanyoles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2023

Everyone was friendly and sincere and all the information I requested was provided promptly with no pressure. More

by tcp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens, John Rebeck
Feb 21, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share the positive aspects of your experience. Your overall rating indicates that while we did a good job, there may have been opportunity for improvement. Our mission is to provide an exceptional experience for all of our guests and your perspective is vital to our ongoing commitment to excellence. If you may find a few extra minutes to discuss your purchase experience we would be grateful for your insight. We utilize our guests’ feedback to train, counsel, coach and celebrate the positives with our team members. We sincerely appreciate your candid feedback and I hope to hear from you soon. –Tim Beane (330) 673-3139 ext 506

February 20, 2023

This is the only dealer that I will ever do business with again. They are extremely professional and upfront the whole way. More

by KMak82206
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2023

Working with Greg Makoski was such a pleasure. He was upfront and honest about everything and I’m so glad we were able to make a deal and get me into the truck I wanted! More

by Adam Minard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
February 18, 2023

It was a very nice experience, all the service people were polite and very friendly! It was all good! More

by LRJFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
February 16, 2023

I bought my used Chrysler Pacifica in 2021 from Klaben. It was an easy process and they worked with me at the sales department. Since then there seems to be a a lot of issues with my car. The problem that More

by Molly K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Feb 17, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Molly- Thank you for taking the time to post your review and for the positive marks. It helps us to know how we are doing in providing the level of experience our customers deserve as well as the areas needing improvement. Based on the overall rating it would indicate to us that we did a subpar job during your recent visit(s). It also means we could have done better in some way in providing you with an exceptional experience. We failed you and based on your comments more than once. Might I have just a couple more minutes of your time at your convenience to gain additional insight. My direct contact information is below. We share this insight with our entire team and use it for counselling, coaching, and celebrating as we work to get better together every day. Thank you again for your honest feedback and I look forward to speaking with you soon. Dennis Terlaak Service Manager 33-673-3139 x408

February 16, 2023

Very helpful and patient crew! Sales, finance, everyone! My family has used Klaben for decades. Now I know why! More

by crandall213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Slagle
February 15, 2023

Joe and Don (who sold me my last 3 vehicles) were very efficient with my time and helpful with getting me into a vehicle that suited my needs. Would definetly use them again to purchase a vehicle More

by Vllybllcoach40@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Slagle
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