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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,947 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,947 reviews

May 06, 2025

Ken was/is very courteous and thorough during and after the delivery of our Durango. Lots of new stuff on this vehicle to learn. More

by gary78vette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Very easy to work with. ... would highly recommend them to any one shopping for a new or used vehicle. More

by richardhendricks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Urbaina
May 03, 2025

Joe has always been very helpful and goes above and beyond to make sure we are totally satisfied. We have had a continual problem with the heater core in our Chrysler 200 and even though we have a lif More

by mjs1954
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Joe Hilliard was very helpful in explaining and diagnosis of the problem and fix of the issue More

by ronkat
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Klaben has always treated my wife and I with the utmost respect and quality service. More

by Mritchey80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Received a professional and accurate service experience. Timely with great communication from the representative. Good job! More

by lgoodenstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

This is an update from my previous review. Jeff Ashley from Klaben reached out to me immediately this morning so he could talk to me about my concerns. He told me that everything that was quot More

by RGWALKERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

The service that we brought the Pacifica in for what we brought it in for was repaired. The only thing that I didn’t like that they were looking for every little thing that they could and wanted me to get More

by RGWALKERII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Walker, thank you for taking the time to speak with me regarding your previous visit and allowing us to repair the issue with your headlamp. As a team, we really do appreciate the positive feedback as well as where we could have done better. We use your feedback to grow as a team and better serve you. Again, I am very sorry that we put you in a position to perceive that we were attempting to upsell you. That was/is not our intention. At Klaben the entire team treats each customer as if they were a close family member. If a family member were to drive out of our parking lot and get hurt because of a safety issue that we didn't convey, we would all be devastated. It is the same with our customers. I hope the resolution was satisfactory and I was able to clarify our intentions. Overall, your satisfaction is our satisfaction, and your frustration is our frustration. As discussed, I'd like to be a resource for you now and in the future. You have my contact information, so please reach out anytime. Thank you so much for giving us the opportunity to continue servicing your vehicle! Jeff Ashley Service Director 330.673.3139 EXT 405.

April 29, 2025

Liz was great and kept me informed. The mechanic didn't complete the job the first time so I had to come back. The cashier wanted to charge me a second deductable, which I was told wou More

by schofieldsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Good Afternoon, Christine! Thank you so much for taking the time to leave the review, your comments regarding Liz, and your candid feedback on your visit with us. I'm so sorry that we were confusing and lacked transparency during the checkout process. You should have never been subject to inaccuracy of duplicate charges because of internal failures. At Klaben, we pride ourselves on our customer first model and promise integrity and clarity to all of our customers. No excuses, we should have and could have done a better job all the way around. I gave you a call and sent a text message with my personal cell phone. I'd like the opportunity to try to make things right, so if you can please reach out at your convenience, I'd love the chance to speak with you regarding the visit. Sincerely, Jeff Ashley Service Director 330.673.3139 EXT 405

April 28, 2025

My second RAM with Klaben, my salesman Chris Hamilton is the best. Brian Franklin made all the paperwork easy. If you are looking for a vehicle Look no further. Give Chis a call at Klaben More

by dumag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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