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Klaben Chrysler Jeep Dodge Ram

Kent, OH

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Employees
Reviews
Vehicles
4.9
7,911 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,911 reviews

April 11, 2025

Once again, Joe Hilliard provided amazing customer service. He's the only one I ask for when service is needed on our vehicles, and we've been buying/leasing from Klaben for over 20 years. Joe is alwa More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2025

Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2025

Chris was awesome and really took the time to explain every step of the process. More

by Emmabuser
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 10, 2025

The dealership was nice and accommodating. The people were helpful and very nice with meeting expectations. Although they did not reset my oil gage or adjust tire pressure for my tire rotation More

by dmt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. While we appreciate the positive marks in some areas, especially the 5 star scoring for Liz, the overall 3 star review is what gets our attention. Then reading your comments, we understand why. We had a process failure, causing us to miss resetting the oil life monitor, as well as setting tire pressures, and for that, I apologize. You are correct in being disappointed by us missing these steps. I would be disappointed as well. Your comments have been reviewed with our team, as they are tasked with identifying the root cause for the process failure, and for also taking corrective action, as necessary. I also appreciate you taking time to engage with me via email. I trust that our communication is an indication that we truly value you, and your business. Moving forward, I ask that you continue to hold us accountable. We look forward to seeing you again in the future, and know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com 330-673-3139 ext 707.

April 10, 2025

It is relatively easy to get an appointment. Fairly quick with service and always offers a car wash More

by Rita245
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Rita, thank you for taking the time to leave a review for our service department. We ask for multiple surveys because we care about every experience we deliver. When that experience is less than excellent, it is our collective goal and responsibility to address what we could have done better so the next visit exceeds your expectations and leaves you feeling like the experience was the best you've ever had at a dealership. Based on your grades it looks like we could have done better in the time it took to service your vehicle and the communication you received while it was being serviced. I left you a voicemail and sent you a text if you don't mind giving me a short call back so I can communicate with the team on how we can improve for you. Again, thank you so much for your candid feedback, taking the extra time to take the survey, and trusting our team with your vehicle. I look forward to hearing back from you! Jeff Ashley Service Director 330.673.3139 EXT 405

April 09, 2025

Great service helped a lot a was really out going ! Will be coming back to buy another truck from them in future More

by roroloser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 09, 2025

We have the opportunity to take our vehicles back to where they were purchased and love the service department personnel. They are kind, considerate and knowledgeable. Once again, thank you! More

by pineconecarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2025

I have no complaints about the service team. They are top notch. Joe Hilliard is the best. Very polite and knowledgeable More

by Eubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2025

Great service department that efficiently completed a recall service and all fluid changes needed for my 40K service. The Service Rep S. Withrow was very helpful, thoughtful and took great care of me. Ev More

by Rmparry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2025

Ridge Hancock delivered very professional service with attention to every detail and transparent quotes, no surprises, and excellent communication More

by vivian4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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