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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,016 Reviews
Call Service Center (330) 673-3139

2,016 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 19, 2025

This service department still actually cares about their customers. The manager Jeff went above and beyond. You have gained a customer for the life of my vehicle! More

by luff324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2025

Very happy with my service appointment every time I go to Klaben. They treat me great More

by Zinasb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2025

thank you for being a dependable service dept, Joe is one of the best service department people you have, More

by SADIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2025

keyboard is not workin. cannot type completely. annoyin wy 15 words? annoyin also need 2 more words More

by carolecafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4-Star rating we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. Sometimes there are small things we overlook or expectations we set and didn’t quite deliver on. Other times, we find the rating left was a mistake. Might I have just a couple minutes of your time at your convenience to gain additional insight? My direct contact information is below. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards making every experience an excellent one for our customers. Thank you again for your feedback and I look forward to speaking with you soon. Jeff Bryant 330-673-3139 ext 409

February 14, 2025

Service lived up to my expectations. The appointment process was not expedited, but it lived within my expectations. The updates from service were not exceptional, but lived up to expec More

by hammbria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 14, 2025

Joe is great help very attentive and prompt to give ideas and deliver. I highly recommend them. All the team including sells station have been efficient! More

by lisbethescudero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 13, 2025

Competent, responsible, dependable dealership. Very knowledgeable no matter what type of problem my jeep has More

by Rprost0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 13, 2025

Klaben always does a good job with service issues. Joe H. is an experienced service advisor who can help with any service issues. Servise is usually quick too. More

by dmcfarland6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 12, 2025

These guys discussed and communicated with me like no dealership service center I've ever experienced. I didn't even realize there were dealerships out there with this level of care and genuine concern t More

by dswaggard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
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February 12, 2025

The customer service and explanation of services was very thorough and educational. Thank you for the attention to detail. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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