Klaben Ford Lincoln

Great experience! I purchased a used Ford Fusion from Klaben Ford in Kent Ohio. Tom the salesman was great at giving me the proper information and details. I would high I purchased a used Ford Fusion from Klaben Ford in Kent Ohio. Tom the salesman was great at giving me the proper information and details. I would highly recommend Klaben Ford and Tom Nicodemus to anyone looking for a new or used car or truck. More

Friendly reps, good service Great service but the only complaint, if you could call it that, is that the complimentary car wash was just that, a wash and not dried so the vehicle Great service but the only complaint, if you could call it that, is that the complimentary car wash was just that, a wash and not dried so the vehicle ends up being spotted. We had declined the wash but it was done anyway which is no big deal, it needed washed but we always dry it so it doesn't spot More

Pleasant to work with. Have had very good service from the service department. Very efficient and do a great job in a minimum of time. Mike Cooney has been a great sales p Have had very good service from the service department. Very efficient and do a great job in a minimum of time. Mike Cooney has been a great sales person and has kept in touch with us ever since we bought the car. Highly recommend him. More

HUGE BONUSES.. Thank you NICK SCHRADER!!! I have no doubt there are many great team members of the KLABEN business. I basically began buying used cars at Klaben Thank you NICK SCHRADER!!! I have no doubt there are many great team members of the KLABEN business. I basically began buying used cars at Klaben Ford in the mid to late nineties, into leasing my first new car! Then second and third new car lease. The fourth lease was with another company, and it was a nightmare! While browsing for my next car.....Nick Schrader called me. I wanted to hang up the phone, I was just BROWSING! But something about him that intrigued me, made me want to come back 'home' to Klaben! He assured me that I would have an opportunity to meet the President of Klaben. Yeah right. I'm going on vacation.....call me when I return, I said. Sure enough, true to his word, he called! I met Mr. Klablen! Really?! Mr. Schrader, you made the impossible, possible! Mr. Klaben and I spoke for the longest. Before I could fully gather my thoughts and concerns, all questions and concerns were addressed. To make a long story longer (smile), within about three hours I was leasing my third Lincoln 2017 MKZ! Off the showroom floor!!!Mr. Klaben, it was my pleasure and honor to speak with you! Mr. Schrader. if you hadn't been so respectful, kind and had an answer for my questions, I wouldn't have been in this stunning MKZ! For the record, this is my THIRD NEW MKZ! I give you my word, I'll never leave Klaben Ford in Kent Ohio as long as Rich and Nick are there!!! Thank you gentlemen, YOU MADE IT HAPPEN! Thank you and be blessed! I truly am! Thank you all that our paths crossed that day! Rose M. J. More

Great Service Dept. I appreciate the comfortable waiting area provided for those who wait for their car. And I also appreciate how quickly the service on my Escape was p I appreciate the comfortable waiting area provided for those who wait for their car. And I also appreciate how quickly the service on my Escape was performed. More

Roadside Assistance by Phone/Overnight Service While driving, my Edge stopped responding to the gas pedal. I pulled over to the curb and called my salesman Doug Carter who immediately answered my c While driving, my Edge stopped responding to the gas pedal. I pulled over to the curb and called my salesman Doug Carter who immediately answered my call and involved my service associate Kim Wolfram. Their first question was if I was in a "safe situation" to determine if I should utilize my "roadside assistance" and get towed to the dealership. Luckily, I was on a residential side street without much traffic. Kim asked me a few questions to diagnose the situation and then suggested turning off the vehicle and then restarting (ever have to do this with your computer)? This procedure worked and I was able to get to Klaben @ about 4pm. Much to my surprise, Kim called the next morning @ 7:30am to let me know the problem (throttle body) had been fixed, the car was being washed (complimentary), and I could pick the Edge up, and still get to work on time. I even had time for coffee and a donut in the service waiting lounge. (Stuck a breakfast bar in my pocket for later!) Thank you Kim and Doug! I can always count on you! More

Amazing People Amazing people here, they are extemly friendly and will go out of the way to help without asking. We had just left and they called me back in because Amazing people here, they are extemly friendly and will go out of the way to help without asking. We had just left and they called me back in because they were able to get my payment lowered. More

Outstanding Service I took my car in for an oil change. While waiting for the oil change, Kyle Sott informed me there were two recall items that needed to be replaced on I took my car in for an oil change. While waiting for the oil change, Kyle Sott informed me there were two recall items that needed to be replaced on my car. They even gave me a loaner car that I was able to use to get to work the next day. The repairs were made in the time quoted and the repairs made my car perform much better. Great job! More

Happy to shop at Klaben I have been extremely pleased with this car buying experience, it was totally painless! Tom Nicodemus listened to what I wanted and liked and ordered I have been extremely pleased with this car buying experience, it was totally painless! Tom Nicodemus listened to what I wanted and liked and ordered my car for me immediately. The hard part was waiting for it to be "born"! I love it and am planning on getting it serviced at Klaben. I will be happy to go back also when it's time to buy my next Ford. More

Excellant car buying experience I had a very pleasant buying experience with my salesman Nate Bryant. Nate was very knowledgeable about the vehicle and a pleasure to work with. I had a very pleasant buying experience with my salesman Nate Bryant. Nate was very knowledgeable about the vehicle and a pleasure to work with. More