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Klaben Ford Lincoln

Kent, OH

5.0
14,731 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,731 reviews

February 05, 2017

Very happy We appreciate all of Bob's help.Loved the quick in and out process and got exactly what I wanted!Great salesman and we will be back again. More

by Ford4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
February 05, 2017

2 hour oil change! Once again, I had an appointment for an oil change/tire rotation on my 2015 Expedition that took over 2 hours! My appointment was for 11am. I dropped More

by HAIRGUY935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2017 -

Klaben Ford Lincoln responded

Thank you for taking time from your day today to speak with me about your recent service visits. I value your feedback from our conversation and I appreciate the details that you shared with me. Again I'm very sorry that we didn't provide you with timely service. There's no excuses, we failed. We didn't live up to your standards or ours. I know we can do better because we almost always perform at a higher level than you recently experienced. We're thankful for your loyalty to Klaben over the past 10+ years. Customers like you are the very essence of our business and I'm very sorry that we let you down. I hope you'll give us another opportunity with both the MKS and the Expedition. Sincerely, Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722 cbujorian@klaben.com

Feb 07, 2017 -

Klaben Ford Lincoln responded

Thank you for your time on the phone with me today and especially for your candid comments. Your business and your feedback are very important to the entire Klaben Team. We ask for your feedback and we take it seriously. I very much respect and appreciate the professional and constructive nature of your comments. I apologize that we failed to deliver the level of customer service you have come to expect from Klaben. We have the resources and intention to do so much better but we dropped the ball. No excuses!. Your business and loyalty are very important to me and the Klaben Team. Thanks for allowing us the opportunity to regain your confidence. Without customers like you, our success is not possible. I remain at your service. Rich Klaben Klaben Ford Lincoln, Inc. 330.673.3139 ext 242

February 05, 2017

Another Great Experience at Klaben I have been going to Cleven for my last five or six vehicles and I have worked with a few different agents, all of them have been very helpful and ea More

by Kev791979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
February 04, 2017

Worth Getting Second Opinion from Klaben Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense More

by gal7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brandvold
February 03, 2017

Great service The service was great. They were very professional. The sales guy named Brandon was more than helpful from beginning to end. They have the vehicle is More

by rbrown99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 03, 2017

Good experience Anthony dealt with me professionally and helped me work with my insurance to solve my issues. I appreciated his approach to the situation and felt tha More

by liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
February 03, 2017

Oil change and more. Service department was excellent in repairing our Ford Explorer. They gave us a rental car since the one repair was going to take awhile to fix. When More

by gmv426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2017

Delightful staff and great price My husband found the car we bought on the web at a great price and we drove one hour to this dealership to get it. We weren't disappointed, I got a 20 More

by dicukali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2017

Nothing but the best! I just had the Red carpet rolled out for me again! I came in for an oil change with Mona in the Service Department ( who is Awesome ) and with her sug More

by Amolnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
February 03, 2017

A +++ Great customer service hard to find ??? Well look no further, Klaben Ford HAS IT !!! Thanks to Brandon and Jenn for a great experience!!! Drove over More

by Pittsburgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko, Andy Bellian
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