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Klaben Ford Lincoln

Kent, OH

5.0
14,829 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,829 reviews

February 14, 2017

Awesome The best experience I've ever had at a dealership would recommend klaben to anybody great customer service great staff they'll treat you like family. More

by sport6974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten, Eric Dyer, Andy Bellian
February 14, 2017

Great Everyone was so nice . did the service in the time they said and brought my Ford back to me..Klaben is the place for good service.. More

by ISADORA.GRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2017

Quick service My MKC had previously been serviced for a bad part and my lights were not working properly. A service tech was called by Mona who listened to my prob More

by Lincoln1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2017

A Great Place To Do Business As I walked through the door Mike Cooney and Tyler Kline greeted me. They were both courteous and smiling. Soon Brandon Brinko joined us. These three More

by Jesus Auto 2228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
February 13, 2017

1st time Klaben service customer We bought a used car from Klaben after purchasing 2 new cars from another dealership. My wife had issues with her new car and was not satisfied with t More

by Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2017

Very Good THE dealship has been very good to me, For Service and for Purchase new Vehicle. Doug Carter is very Sale Person!! Also Eric Dyer is very good in ser More

by DDINERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter, Eric Dyer
February 13, 2017

Worked with Ty Davis, he was great and very helpful Was in a situation where I wanted out of my vehicle and into something a little more practical. Fortunately Ty listened to my parameters and kept me o More

by pokeyreese0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
February 13, 2017

Sales and Eric Dyer great but flawed workmanship Took our Escape in for oil change and routine maintenance. A recall service was performed at the same time for something to do with the door hinges. W More

by richard.tomello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who the service tech was but did a very poor job!, Doug Carter, Eric Dyer
Feb 13, 2017 -

Klaben Ford Lincoln responded

Thank you for completing the dealerrater.com survey. I appreciate that you spent some time with me on the phone to further discuss the service visit. Again I apologize for the trouble we caused you. There's really no excuse for the poor workmanship and lack of attention to detail. We've already talked about this concern in our technician shop meetings and with the servicing technician. Thank you for your kind words regarding Doug Carter and Eric Dyer. They are both kind, caring people and loyal employees. I know they both extend an apology to you also. I'm glad everything worked out OK in the end, but it never should have happened in the first place. Tom Alcorn Service Manager Klaben Ford Lincoln, Inc. 330-593-6720 talcorn@klaben.com

February 13, 2017

Smooth Process I was recently in a car accident and my beloved car was totaled as someone pulled out in front of me. I needed to get a new car and the price of a use More

by AW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard "Buddy" Moore
February 13, 2017

You were awesome 😎 You listened to our meets and wants! You were so easy to work with !! Thank you 😊 You terry and Christine were so easy to work with!! More

by Our ford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian, Terry Colbert
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