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Klaben Ford Lincoln

Kent, OH

5.0
14,706 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,706 reviews

January 19, 2017

Excellent buying experience at Klabens I found the reception/experience at Klaben Ford to be worthy of the highest rating. Both Buddy Moore and Doug Carter worked very well with me and the More

by kwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter, Richard "Buddy" Moore
January 19, 2017

Matt Moyers made this an enjoyable experience Monday night my wife and I went to Klaben Ford to learn about the new Fords. We did not expect to purchase a vehicle that night. Buying a new vehicl More

by Willflyer
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
January 19, 2017

Fast and Friendly Prompt service. Courteous staff. Waiting area was clean and the appointment was completed in a timely manner. Answered my questions efficiently and More

by NBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins
January 19, 2017

Mona was great! I recently purchased a brand new car, and was experiencing water in the spare tire well. The car was fixed and the service was perfect! More

by MEGANELENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2017

To Long of Wait I have noticed that the time it takes from my car being done to actually calling my name is a pretty good amount of time. I can see if someone is doi More

by ARIANNAMCVAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
Jan 18, 2017 -

Klaben Ford Lincoln responded

Thank you very much for completing the dealerrater.com survey. Your comments and ideas are extremely valuable to us. Thanks to your thoughts we have started a conversation amongst the staff regarding our check out process and how we can make improvements. Your survey may very well be the catalyst for change! I'm sorry we didn't reset your oil life reminder light. There's no excuse for that, we need to be certain to reset that every time we do an oil change, 100% of the time. Thank you for setting it for us. Thank you for your business, your time, and your thoughtful comments on the survey. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. cbujorian@klaben.com 330-593-6722

January 17, 2017

It was a good experience purchasing my first car. Matt was very helpful with helping me find my first car. The car I purchased was used, and Matt was very fair and knowledge about the vehicle. More

by ringler.kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
January 17, 2017

Klaben Ford Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyo More

by Alicia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis, Stephanie Slomberg
January 17, 2017

Successful first new car experience I couldn't have asked for a better car buying experience than the one I got at Klaben Ford in Kent! I drove home a 2016 Ford Focus and the process was More

by Hopedouglas98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore, Stephanie Slomberg
January 17, 2017

Dave Mott and Don Batten were so wonderful I just purchased my brand new 2016 Ford Focus a few days ago from Klaben Ford of Kent and it was the most enjoyable experience I have had in a long ti More

by kathy526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Batten, Dave Mott
January 17, 2017

wonderful My husband and I were ready to turn our leased vehicle in and lease a new car. Dave Mott was wonderful with us answering all our questions took time More

by camryn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mott
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