
Klaben Ford Lincoln
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Awesome The best experience I've ever had at a dealership would recommend klaben to anybody great customer service great staff they'll treat you like family. The best experience I've ever had at a dealership would recommend klaben to anybody great customer service great staff they'll treat you like family.. Don Batten was a pleasure to work with More
Great Everyone was so nice . did the service in the time they said and brought my Ford back to me..Klaben is the place for good service.. Everyone was so nice . did the service in the time they said and brought my Ford back to me..Klaben is the place for good service.. More
Quick service My MKC had previously been serviced for a bad part and my lights were not working properly. A service tech was called by Mona who listened to my prob My MKC had previously been serviced for a bad part and my lights were not working properly. A service tech was called by Mona who listened to my problem and solved it in just a few minutes, drove us around parking lot to be sure everything was fixed and I was on my way home in 10 minutes. More
A Great Place To Do Business As I walked through the door Mike Cooney and Tyler Kline greeted me. They were both courteous and smiling. Soon Brandon Brinko joined us. These three As I walked through the door Mike Cooney and Tyler Kline greeted me. They were both courteous and smiling. Soon Brandon Brinko joined us. These three men could not have been more kind, thoughtful and informative. I would certainly recommend these fine gentlemen and this dealership to anyone looking for a vehicle. Jennifer Bowen was kind and informative also. Sincerely, Frances Allen More
1st time Klaben service customer We bought a used car from Klaben after purchasing 2 new cars from another dealership. My wife had issues with her new car and was not satisfied with t We bought a used car from Klaben after purchasing 2 new cars from another dealership. My wife had issues with her new car and was not satisfied with the other dealers response. She took it to Klaben which was close to where she works. She has been happy there. I took my Edge there for the first time and was pleased with the friendliness of the team and the quality of the service. I will be back. More
Very Good THE dealship has been very good to me, For Service and for Purchase new Vehicle. Doug Carter is very Sale Person!! Also Eric Dyer is very good in ser THE dealship has been very good to me, For Service and for Purchase new Vehicle. Doug Carter is very Sale Person!! Also Eric Dyer is very good in service center. More
Worked with Ty Davis, he was great and very helpful Was in a situation where I wanted out of my vehicle and into something a little more practical. Fortunately Ty listened to my parameters and kept me o Was in a situation where I wanted out of my vehicle and into something a little more practical. Fortunately Ty listened to my parameters and kept me on course with my goals when I'd start to wander and want something different. More
Sales and Eric Dyer great but flawed workmanship Took our Escape in for oil change and routine maintenance. A recall service was performed at the same time for something to do with the door hinges. W Took our Escape in for oil change and routine maintenance. A recall service was performed at the same time for something to do with the door hinges. We picked the vehicle up at closing time on Saturday at 3pm. When we got home my wife noticed some rags and 2 cans of stain cleaner were left in the back seat. This was very disappointing to see. On Tuesday she complained that the drivers door was sticking. On Wednesday February 1st we drove to Hopkins Airport and when exiting the vehicle the drivers door handle literally fell off of the vehicle. We had to leave it like that and didn't know if was unsafe or not but had no choice to leave it since we had to catch a flight. We called from the airport and everyone was very nice. They picked up the car at the airport, fixed it and returned it to the airport before we arrived home. Everything turned out OK as we got home late last night and all appears to be OK now. I hope they checked all of the work and it would have been nice to get a follow-up call or at least have the gas tank filled or something since it had to be driven from Cleveland to Kent and back. Doug Carter and Eric Dyer are both great to deal with but we are obviously not impressed with the quality of the actual work that was performed. More
Smooth Process I was recently in a car accident and my beloved car was totaled as someone pulled out in front of me. I needed to get a new car and the price of a use I was recently in a car accident and my beloved car was totaled as someone pulled out in front of me. I needed to get a new car and the price of a used one would cost as much as a brand new one, so I figured I might as well get the new car instead. My boyfriend and I walked into the dealership with the intention of looking at two 2016 Ford Focus' that were on sale, but it turned out they were sold the night before! I was hesitant on buying a 2017 because of the price. However, Buddy was very patient and helpful with selecting new candidates for me. I ended up loving a red 2017 Ford Focus SEL and Buddy did as much as he could to help fit this car into my price range. My previous car was a well loved 2003 red Ford Focus and I wanted to stick to that make and model. It saved me in my accident and I was extremely sad to see it go because it was my first car as well as a fine tuned vehicle for its age. The 2017 I picked out has everything my previous car didn't have and much more. The car is a lot quieter in the cabin with a smoother ride and features a GPS. This vehicle requires less external devices because everything is pretty much built in. I have to travel and transport clients for my job so this is a nice upgrade from my LX. It's both comfortable and sporty as the "in-between" for the SE and Titanium. I only two complaints with it. 1. Backseat space is smaller and 2. Trunk space opening is shorter than my old Focus. I hope Ford expands those two back to their former sizes in future Focus releases. While this was not my first experience at the Klaben Ford dealership (had a couple of repairs here-wonderful experience), it was my first car purchase ever. I did not feel rushed or pressured to buy a vehicle, otherwise I would not have and left! My boyfriend and his friend have bought their vehicles from this dealership too and I was present for my boyfriend's experience. It has always been pleasant and they tend to be very fair on pricing. You feel taken care of but still see they're running a business. It's not aggressive salesmanship, which I appreciate. More
You were awesome 😎 You listened to our meets and wants! You were so easy to work with !! Thank you 😊 You terry and Christine were so easy to work with!! You listened to our meets and wants! You were so easy to work with !! Thank you 😊 You terry and Christine were so easy to work with!! More