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Klaben Ford Lincoln

Kent, OH

5.0
14,816 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,816 reviews

August 04, 2016

Fast to get me in my new car and everyone is helpful and fri Love working with the people at Klaben! Always so eager to help get me into my next car and they look out for me to find the best deals for my money! More

by Lauren Garman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both girls in finance! They may get overlooked, but when sugning the bottom line, they are always so pleasent and helpful., Tex Welch, Richard "Buddy" Moore
August 04, 2016

Helpful They helped me find the best tires for my price range and let me choose out of the three selections and even gave me a ride to work which was very hel More

by a-kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2016

Quality service work done on schedule I took my wife's car in for 90,000 mile service. The work done was thorough and any items that were "above and beyond" were carefully explained as we More

by KPomeraning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2016

You guys are great I am so happy with the service and and thrilled with the work done on my car thanks guy I would not go anywhere else. More

by JANICELCOCHRAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeMarco, Anthony Wilson
August 04, 2016

Great service, my rep courteous, friendly! Klaben dealerships have been super to deal with when buying a vehicle or taking a vehicle in for service. Reps are friendly, courteous and very helpf More

by andersonl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2016

Another Great Experience with Don Batten and Klaben Ford! This was my second time buying from Klaben Ford and more importantly Don Batten. My wife and I were looking at new vehicles and Don with the help of More

by Tmaiorana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten
August 04, 2016

Very happy with truck Great dealership, with great sales people, especially Mike Cooney. Service is also great. Highly recommend klaben ford. You will be glad you came to More

by Gary & Carol Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2016

Excellent! I was leaving on a vacation and a shock had to be replaced. They promised I would have it and they delivered! As always, a good experience. More

by MBROTSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2016

New Purchase Working with Doug Carter on the purchase of my new 2016 Ford Fusion was easy, fast and very pleasurable. I would recommend Klaben and Doug if you are More

by pn2tso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
August 03, 2016

Pushing What I Didn't Come For I came for an oil change and to have a few things checked out. The result was being talked to like I didn't have a clue to how a car works. I'm 60 yea More

by not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Dyer
Aug 03, 2016 -

Klaben Ford Lincoln responded

I'm very sorry that you didn't receive the type of respectful conversation and dialogue that you were expecting at our service department. There really is no excuse for that and I don't want to make any excuses for any of the concerns that you mentioned. Obviously we failed to provide you with the type of experience that you would find favorable. I welcome the opportunity to discuss your most recent visit with you. Will you please call or email me? I can be reached at 330-673-3139 ext 230 or at cbujorian@klaben.com. Thank you in advance for your contact. Carl Bujorian, Service Director, Klaben Ford Lincoln, Inc.

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