Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
15,309 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership
View Awards

1089 West Main Street

Kent, OH

44240

Directions

By Type

Showing 15,309 reviews

June 15, 2023

Excellent work. Always returned calls, kept me updated. Excellent workmanship. Entire staff was polite, helpful and willing to go the extra distance. More

by Lenniebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
Other Employees : Craig Hutchinson
Report | Print
June 15, 2023

Clean friendly efficient. Professional staff work conducted promptly and as quoted. Will continue to use in the future. More

by PHIL75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 15, 2023

Everything was good service was good I’m satisfied with everything thank you see u next time More

by michaelmareda12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Report | Print
June 15, 2023

David my salesman was great kept me updated on my ordered maverick handled the deal guickly and very efficient would recommend David and Klaben Ford More

by Bancichris
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 15, 2023

Good service and imfo. Little disapointed that at 13'000 miles I was told I need lug nuts at $8.00 a piece . I can buy on line for $20 dollars. It gets you thinking about More

by Rjoh720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for your positive comments. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4 star rating we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. With that being said, It was a pleasure meeting you over the phone. I appreciated the additional insight and clarity provided as well as your kind words about Mona and our organization. We should have provided you with a better description of the value and benefits and parts options based on price. No excuses. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards improving our customer’s experiences. As discussed I look forward to your return visit next month and the opportunity make right a situation we clearly created. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

Jun 17, 2023 -

Rjoh720 responded

Very fast response to my concern .He understood my concern and it was resolved fast ! Good service and followup ! Good service!

June 15, 2023

Very friendly and customer focused. Listens to your needs and gives a couple of recommendations. More

by russell61731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 15, 2023

Mona is always a pleasure to work with. Been with Klaben almost 20 years and 6 vehicles. People like her are the reason I don’t go other places More

by Ric Blevins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 14, 2023

There are plenty of dealerships for us to choose from when buying a car. For my last 4 purchases I kept finding myself coming back to Klaben Ford in Kent, OH. The whole process can be a hassle, but it More

by ramodderman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 14, 2023

Always friendly. respectful, professional and helpful. Always goes above and beyond to make your purchase a positive experience. More

by JanetB53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 13, 2023

Always great service from everyone in the service department. Whenever I can, I hold off on service until I am in the area because I can’t get the same level of service from the dealers in my area. More

by SYNABUN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
Report | Print
1
...
307
308
309
...
1531