Back

Klaben Ford Lincoln

Kent, OH

5.0
14,709 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1089 West Main Street

Kent, OH

44240

Directions

By Type

Showing 14,709 reviews

August 04, 2022

Dye to unfortunate car circumstances, nca Scott was aws9me 8n getting new Lincoln. Due to timing was not a lot of choices. Scott was suoer!!! More

by super!!!alan.larris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burghardt
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Aug 05, 2022 -

super!!!alan.larris responded

Especially appreciated taking personal check while waiting for insurance check to clear bank. Also working with us while son got PIN to qualify us for A Plan.

August 04, 2022

Very professional and courteous. I feel I got a good deal. Michael Klaben looked for a van for weeks for us. And he found it when other dealerships wouldn’t give me the time of day. More

by Mitchell Cohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Klaben Jr.
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi Mitchell, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 04, 2022

Mike Cooney is the best! !! Hands down!! He makes everything so easy. Even the financial gal and all the paper work was a pleasant experience!! More

by mbottiggi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 03, 2022

The events of this past year have made it far more complicated to lease or purchase a vehicle. My wife and I knew months ago our lease contract would be ending in late July. I received a call from B More

by HOTROCK100
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2022

I had such a great experience working with Chris Moldas at Klaben, when it was time to bring my lease back in. He was very helpful and efficient going through the process of ordering my new car and he kept More

by cvella23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2022

Best car buying experience. Scott was great. He kept an open line of communication and the financing was a smooth process. This is what a car buying experience should be. More

by brooked85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burghardt
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 02, 2022

The service is good, but it seems they are missing one thing when I come in for service appointments, my car was ready and I didn't receive a text or call so I sat in waiting room until I went outside and More

by jgape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Aug 02, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. We failed you on your last visit with communication and a sense of urgency in redelivering your vehicle after service was complete, letting you down in the process. No excuses. I sincerely apologize. Might I have just few more moments of your time to gather additional insight regarding your experience. I welcome the opportunity to personally apologize and to make things right for you. In addition, it is my responsibility to utilize your feedback via coaching and counselling of fellow team members regarding process improvements. Please let me know when is convenient for me to reach out to you by phone. I respect your time, truly value your feedback, and look forward to speaking with you. Sean Bradford - (216)337-1005 - sbradford@klaben.com Cell (216)337-1005

August 02, 2022

Loved going here. Most places you spent HOURS at. Almost everything was done by the time we arrived and we didn’t spend a long time there so to me that was a huge plus More

by Starr reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 03, 2022 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2022

Excellent, helpful salesman. Reviewed vehicle features with me. Good front end transaction. Happy with Klaben! More

by ltburden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Steve Opalko
Aug 03, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2022

We decided to buy our leased 2019 Ford Escape which was handled very well by our original salesperson, Tyler Kline. Tyler first showed us some vehicles to either lease or purchase but we felt but felt buyi More

by bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Douglas Lewin
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi Bob, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

...
342
...