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Klaben Ford Lincoln

Kent, OH

5.0
15,897 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,897 reviews

September 09, 2022

EXCELLENT SERVICE ENOUGH SAID, GOOD GOOD GOOD GOOG GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD. More

by CAMMARLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2022

This is a great dealership to go to, very nice and welcoming and professional. They will do anything they can to try and help you get a car. Very nice place and very pleased More

by Julianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Mazzagatti
Sep 12, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2022

I have purchased more than 10 vehicles from the Klaben Family and every experience has been excellent. Everyone there has been great Rich, Louis, Roscoe and Angela exemplary. Keep up the good work . More

by tcasto9322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Mazzagatti
Sep 11, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

September 08, 2022

I was turning in our leased vehicle, a 2019 Nautilus, under the impression that there weren’t any new Lincolns to be leased. Salesman Louis Pollos surprised us with a 2022 Nautilus within our budget. We More

by Harry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Sep 11, 2022 -

Klaben Ford Lincoln responded

Hi Harry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 08, 2022

My car has been in the shop three times. The team promptly noticed and stepped up to addresss my concerns More

by RENEE_RICHARDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager. Steve I believe was his name.
Sep 08, 2022 -

Klaben Ford Lincoln responded

Renee, Thank you for taking the time to provide your honest feedback and for the positive team comments left as well. We share this with our entire team and reflect on its content. We then us it for coaching, counseling, and celebrating. It was nice to speak with you again over the phone and your additional detailed feedback really added clarity to where we let you down. It is my responsibility to personally apologize and the find a resolution that sufficiently makes right the situation we created. I look to resolving your concerns during your upcoming service visit. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

September 06, 2022

The Klaben Team is a customer first business and I could not be happier with my Ford Escape! More

by Aseislove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2022

Service needed was explained thoroughly and the needed parts were in stock. The service was performed in a timely manner. More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2022

I purchase all my vehicles through Klaben. Best dealership around and very easy to work with. More

by xximotorsports
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
Sep 08, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 06, 2022

I recently purchased a 2021 Lincoln Nautilus from Klaben Ford Lincoln In Kent and couldn’t have been happier! My salesman, Rob Simon was very professional throughout the entire process and went above and to More

by reades737
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Simon
Sep 08, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2022

Everyone is friendly and helpful. If you need a car I would recommend asking for Robert Simon. He will get the job done! More

by HCOLMAN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Rob Simon
Sep 08, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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