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Klaben Ford Lincoln

Kent, OH

4.9
13,534 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,534 reviews

June 14, 2019

coolant pump repair Joe work well and communicated all the issues and repairs needed for the fix. I would definitely use klaben service for all my needs. Great Job More

by pekarski01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2019

Another awesome time at Klaben Ford- Kent! Thanks Mr. Klaben and Mike Cooney for the great experience picking out our new Ford Ranger! You guys rock! From the time we shopped after hours to w More

by pineconecarol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2019

Excellent Customer Service Good communication throughout the service issue. Provided options for me to reduce cost. Coordinated my rental during the repair timeline. Returned More

by Tony P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
June 12, 2019

Great customer service I give Kalban a 5 star rating because they go out of their way to get you the best car and back it up. Both of my cars are "Dealer Certified" and the More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler, Denise Miller
June 12, 2019

Professional Job Well Done The repair job done by Klaben Auto Body again was very professional. Repair of accident damage has now been necessary twice on our vehicle. BOTH tim More

by R and C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
June 10, 2019

Don’t bother going anywhere else! Mike and Branden are true professionals! Great experience! I will tell anyone I know looking to purchase a vehicle not to bother going anywhere else! More

by HIERFLOORS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler, Branden Johnson
June 10, 2019

good job! Every time I come to Klaben's, they are always helpful and go out of their way to treat me with respect and care. They are informative but not pushy. More

by CYNPEEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 08, 2019

Simple Been coming to Klaben for years and will continue to do so. Always a pleasant experience and the employees are top notch. Simply the best. More

by Dr Junk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
June 08, 2019

Service work Keeping the customer up to date on what’s going on. Follow up could be better. Service was great! Thank you for working on my behalf. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Klaben Ford Lincoln responded

Thank you for providing us with your honest feedback about your recent experience and the positive marks / comments as well. I apologize we fell short in communicating well throughout your service visit. We share this feedback with our entire team and use it to coach, counsel, and praise as we continue our mission of providing the absolute best experience for our customers every time. We failed in this case, no excuses, and will reflect with team members to improve ourselves moving forward. Our customer's business is important to us, but more important are the relationships we have the opportunity to build with them. Yours is no exception and your confidence in that, in us, is very important to the entire Klaben team. Please let me know if the is anything I can do for you moving forward and as always, we remain at your service. Sean Bradford - Service Manager - 330-673-3139 x206 - sbradford@klaben.com

June 08, 2019

Wonderful car buying experience!! Adam & Nate are the best!! I casually just stopped at Klaben to look at the Escapes. After a brief conversation with Adam he convinced me to stop back later with my husband for More

by The Snyders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Adam Mannella
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