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Klaben Ford Lincoln

Kent, OH

5.0
14,838 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,838 reviews

September 12, 2020

Klaben Ford and their salesman Nate Bryant have always been excellent with me. I have purchased/leased at least 3 cars from this dealership, and have always been satisfied. Nate is so personable and works More

by colo0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
September 12, 2020

Louis was ABSOLUTELY great and I appreciate his efforts and diligence in making this an easy lease transition for us. Thank you so much Louis More

by LuvMyLincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2020

David was very helpful in our car buying experience. He was accommodating and very easy to work with. He helped us navigate through vehicles until we found the perfect one. Wonderful all around experience More

by Jz19jr
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2020

Exceptional service and very personalized customer service as well! I appreciated the time and extra effort to bring the vehicle to me to test drive! We also worked with Nick on Chrysler side and he w More

by Cmagill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2020

Mr. Mitchell was fantastic on working with us and getting us exactly what we wanted! Best sales guy I have ever dealt with! We will for sure work with him again! More

by Mrszehnder08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Mike Cooney was a very, very good person to work with. Mike Cooney was a very, very good person to work with. He answered all my questions accurately and professionally. The physical facility was also More

by Jayfirzlaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 11, 2020

Customer service was great. Sales really does a great job explaining all the info on the vehicles. Very nice experience and it was the quickest transaction I have ever experienced Yes More

by melaalvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Garred
September 11, 2020

He made my purchasing a car very easy and simple thanks so much. I will return soon. Thanks so much for everything see you soon . More

by Vstew1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

We were shopping for a previously owned Ford Escape. We saw several including one online at Klaben. I called and spoke to a very informative salesman ..Nate Bryant. His information was helpful so we made a More

by bfreeman17239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Patrick Sandy, Steve Opalko
September 11, 2020

Lots that needed fixed on my car that is 8 years old. Worked with Sean Bradford on costs and he gave me abetter price than originally told to fix the necessary safety problems. Still needed A/C compresso More

by Ddah104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Bradford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Sep 22, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. It was frustrating and embarrassing to read your comments after working so hard to make sure the needed repairs were completed during this visit and your advocacy was earned. I apologize for leaving you feeling the way we did about our intentions in resolving your concerns. I understand how your trust and confidence in us could be damaged as a result. We let you down in properly diagnosing your a/c concern, no excuses. Our goal is always to provide an accurate diagnosis and options when possible for resolving them. Please know our mistakes come without excuse, and instead customer first, honest intentions. Your feedback is shared with our entire team, allowing us to reflect upon for coaching and counseling. I am so glad you responded after I reached out and we had an opportunity to discuss your concerns and come up with a plan to resolve them.Thank you again for your feedback and I look forward to seeing you this week and having the opportunity to restore your confidence in our customer first business model. Thank you again for your feedback. Sean Bradford - sbradford@klaben.com

Oct 16, 2020 -

Klaben Ford Lincoln responded

Thank you again for the opportunity to resolve your concerns and make right a situation we created. Your doubt in us was warranted by our actions and missed steps. I felt your confidence in us was shattered based on your thoughts and feelings shared in your review. This is as far from our culture as it gets and the respect I have for your honest feedback is what allowed me to truly empathize with both of you, taking the direction of action I did based on that. It seems like a long journey we have taken and many text and phone conversations later allowed us to find a good resolve and set plans for future repairs needing done. With that being said, we appreciate your business, but much more important to myself and our team is the relationship we have the opportunity to continue building with you and your family based on trust and confidence. I truly enjoyed meeting you over the phone and in person and look forward to fulfilling the rest of your service needs in the spring. Stay well, and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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