Klaben Ford Lincoln

Another great experience This was the second time I've worked with Chris on getting a new vehicle. He has always been very helpful, accommodating, and easy to work with. My This was the second time I've worked with Chris on getting a new vehicle. He has always been very helpful, accommodating, and easy to work with. My lease was up, and going in I hadn't decided on what I would be doing - buying, leasing again, etc... Chris spent the time to go through several different options me, and even offered suggestions I hadn't considered. I have to say during my time there, the whole staff was very friendly and you can tell they enjoy working together. In the end I'm very happy with my decision, and will be back again! More

Kind understanding knew his job helpful courteous caring nice behavior was nice good bright sunny deposition he understood that getting a cheaper car for me was better.very polite. nice behavior was nice good bright sunny deposition he understood that getting a cheaper car for me was better.very polite. More

Fantastic experience The experience with Klaben Ford was fantastic. They were very easy to work with and super accommodating. On top of that their price was the cheapest i The experience with Klaben Ford was fantastic. They were very easy to work with and super accommodating. On top of that their price was the cheapest in the entire nation. Highly recommend them and the individual I worked with Louis was phenomenal as well. Available at all hours. More

Great Experience! We worked with Michael Uzl. He was great and not pushy at all. Much better experience than we have had with previous dealerships. Would definitely rec We worked with Michael Uzl. He was great and not pushy at all. Much better experience than we have had with previous dealerships. Would definitely recommend. They also didn't pressure us into an extended warranty. More

Another great experience from a returning customer This is the second car I've purchased from Klaben and both times have been great. The staff was friendly and stayed late during my initial test drive. This is the second car I've purchased from Klaben and both times have been great. The staff was friendly and stayed late during my initial test drive. They made the buying process simple and had everything ready to go when I arrived at the dealership. More

The service i recieved was EXCELLENT. My service experience at klaben ford in kent was very fast and professional with everybody that was involved with it. I would strongly recommend klabe My service experience at klaben ford in kent was very fast and professional with everybody that was involved with it. I would strongly recommend klaben to anybody who is looking to purchase a vehicle. this was the second ranger that I have purchased there and once again I was very happy with the service and the salespeople,,Branden,,, Louis,, and Doug. More

Doug Carter I had a unique financial situation going on and approximately a month ago I was directed to Doug Carter. He was extremely helpful and knowledgeable. I had a unique financial situation going on and approximately a month ago I was directed to Doug Carter. He was extremely helpful and knowledgeable. He was very patient with me and answered everyone of my questions. He went above and beyond my expectations and I walked out with a Certified Pre-owned vehicle. This is by far the most stress free car buying experience I have ever had! I will definitely spread the word and will return to this dealership! More

Great experience I just got a new car at Klaben Ford Lincoln and it was a nice experience. They really worked with me to find the best deal for my needs. I am enjoying I just got a new car at Klaben Ford Lincoln and it was a nice experience. They really worked with me to find the best deal for my needs. I am enjoying my new hybrid fusion. I highly recommend this dealership. Ask for Roscoe or any of the others there to help you. I like their service department too. More

Great service Roscoe greeted me by name as soon as I got out of my car. He is extremely knowledgeable and patient as I took a long time to make a decision. He expla Roscoe greeted me by name as soon as I got out of my car. He is extremely knowledgeable and patient as I took a long time to make a decision. He explained everything in a way I could understand and worked hard to get me the vehicle I wanted for the price I wanted. Will definitely be a return customer! More

I'm grateful for the excellent customer service by Sean. I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Bran I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Brandon Pritchett scheduled the appointment along with a car rental over the phone. On the day of the appointment I checked in for my appointment. I’m told by Brandon that he does not have me on the schedule for the recall or my oil change. I said you were the one who I spoke with three weeks ago, so I’m not sure why you are not showing my appointment. Sean Bradford just happens to stop by to say good morning. I explained to him according to Brandon I do not have an appointment that was booked three weeks ago. This also means that my car rental is non-existent. I’m concerned by Brandon’s error, the rest of my day would be thrown off. Sean stated with confidence: I’ll take care of it, I was not sure he could. I made the statement to Sean in front of Brandon, I no longer wanted Brandon to take care of me regarding the work on my car. This was not the first time I had experienced Brandon neglecting to provide the best customer service. Sean said he understood. I’m then driven to pick up the car rental. They did not have an appointment for me, because it was never booked. I called Sean back and explained the situation. He got me back to the dealership immediately. He was able to loan me a car from the dealership. Before I left, Sean introduced me to Tyler, another member from the service team. He assured me I was in capable hands, and to my surprise I was. Tyler gave me regular updates on the repairs on my car. This experience started off chaotic and stressful, but Sean was able to get in front of it, remained in front of it until I had my car back. Without his leadership regarding this matter, it would have continued to spiral out of control. I’m truly grateful for his excellent customer service. I wanted to make sure I took the time to share how Sean Bradford from Klaben Ford values his customers. More