Klaben Ford Lincoln

Over and and above my expentations.! I find that they know what they are doing. I was treated in a respectful manner . Floyd was my first contact got me set up and was very professional. I find that they know what they are doing. I was treated in a respectful manner . Floyd was my first contact got me set up and was very professional. John my mechanic who found my problems and fixed them. Because my service entailed having to leave my car overnight; I was driven home by Beth, She was a delightful employee. The next morning I was contacted that my car was ready and a driver was sent for me. Upon arrival back at the establishment I was greeted with Floyd and John who went over the work done on my car and presented my invoice. Everyone was wonderful. I appreciated your serice and will be back in the future for service. Thank you! More

New Tires Service was great. Scheduled work, customer service rep Kim was outstanding. Work was promptly completed. Service tech was friendly and professiona Service was great. Scheduled work, customer service rep Kim was outstanding. Work was promptly completed. Service tech was friendly and professional. Everything was excellent. Price was excellent, and got additional rebates. Very Happy. More

Good people, good service No pressure sales reps, great pricing, in and out service. Friendly staff, nice waiting area, and they got me in without an appointment. I will defini No pressure sales reps, great pricing, in and out service. Friendly staff, nice waiting area, and they got me in without an appointment. I will definitely be back! More

SuperService The Klaben team members with whom I spoke were empathetic and listened carefully to my issue. A tow was sent to my home surprisingly fast. My car was The Klaben team members with whom I spoke were empathetic and listened carefully to my issue. A tow was sent to my home surprisingly fast. My car was returned in a timely manner with my problem resolved. More

My best car shopping experience ever! I rate Klaben Ford Lincoln in Kent a top notch dealership! From the moment I walked in, I was greeted with a smile and directed over to my salesman ri I rate Klaben Ford Lincoln in Kent a top notch dealership! From the moment I walked in, I was greeted with a smile and directed over to my salesman right away. Everyone I met was so helpful and friendly. I shopped at least five dealerships before coming to Klaben, and have purchased a number of vehicles over the years and have never had a more personable, knowledgeable, professional, upfront salesperson as Mr.Doug Beavers. He actually made the overall experience very pleasant. I am generally not a patient customer when it involves buying a car however, Mr. Beavers made my experience very comfortable and cut to the chase to explain my purchasing and leasing options, And needless to say I was pleasantly surprised! I was directed to the finance department to close the deal, again a very professional and pleasant person to help me. All of you at Klaben made my car buying experience fun. You've definitely earned my business!! .I recommend Klaben in Kent to my family, friends and anyone who's in the market for an awesome Ford vehicle ! Thank you so much for all you do! Susan More

Not a fan of buying a new car but..... A rough experience was made easier on me thanks to the great service that I received from Klaben. Bob Paytas has been our sales person for many years A rough experience was made easier on me thanks to the great service that I received from Klaben. Bob Paytas has been our sales person for many years and always goes above and beyond until everything is done and then some. Jenn in Finance was also very knowledgeable and helpful. More

Very friendly and accommodating. The rear door would not open on my 2012 F-150. The part was not in stock. I was provided a $30.00 rental and repairs were completed. The rear door would not open on my 2012 F-150. The part was not in stock. I was provided a $30.00 rental and repairs were completed. More

Great customer service I was very pleased with the service that was excellent . The staff was great they answered every question I asked and explained more I will recommend I was very pleased with the service that was excellent . The staff was great they answered every question I asked and explained more I will recommend some of my friends/family More

Done on time! Car was done on time and fixed the first time! Mike Brandvold always provides excellent service. Brought it in first thing in the morning and it was d Car was done on time and fixed the first time! Mike Brandvold always provides excellent service. Brought it in first thing in the morning and it was done by noon! Great job! More

Excellent service staff The service staff was awesome as usual. We dropped off our car the night before for repair issues with the tailgate and the left passenger door handle The service staff was awesome as usual. We dropped off our car the night before for repair issues with the tailgate and the left passenger door handle. Early the next morning I was called and told my car was finished and ready for pickup. More