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Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,467 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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3853 Youngstown Rd.

Warren, OH

44484

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Showing 3,467 reviews

August 05, 2022

With my work schedule I appreciate the non appointment oil change.. just stop in and get it done.. never had an unreasonable wait time. More

by d.libb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 04, 2022

Easy to schedule on line. Got us in/out in about 2 hours. Appreciated being able to pay over phone since my niece brought it in since I was at work. Was a little surprised I n More

by mollyreedtodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2022

Michael helped me make my first car purchase and was very quick, kind, and helpful when finding the car I needed and obtaining the interest score I needed as well. He was quick to tell me everything about my More

by madisonlacivita0214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

August 03, 2022

They’ve always taken good care of me and found the the right vehicle for me! More

by Kathyheath1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Valesky
Aug 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 02, 2022

All the service I ever get is right on point and the people are friendly and nice More

by wandadeemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Aug 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2022

Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Munno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022 -

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

August 02, 2022

Klaben service is top notch very professional got our problem taken care of very quick More

by E-ws22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Aug 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

July 25, 2022

Excellent customer service. Al was great in answering my questions and working with parts department to get my part in quickly. Absolutely will recommend Klabens to everyone! More

by Dani484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

July 22, 2022

We couldn’t be happier with Kenny, he was so knowledgeable about the car, so helpful in every way, so kind, so professional and respectful to us, never pushy in any way, I will and have recommen More

by jbfellows
Recommend Dealer
Yes
Employees Worked With
Kenny Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

July 21, 2022

The service guy who waited on me was absolutely great. He explained everything to me. He told me that they didn't find anything wrong but if it should continue to happen please don't hesitate to bring it More

by DLONG44
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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