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Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,479 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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3853 Youngstown Rd.

Warren, OH

44484

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Showing 3,479 reviews

December 15, 2021

Been Doing business with this dealer for a long time now. Top notch customer service and care. A+! More

by WoppedOutGypsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Papantonakis
Dec 16, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 15, 2021

The service men are always so nice and helpful. Very customer oriented and friendly. Prompt service, too. More

by J4PAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
Dec 16, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 14, 2021

Michael Klaben was absolutely amazing. Honestly one of the best dealerships I have ever dealt with. Fast responses and worked with my budget to get me the best deal he could. Went above and beyond. Highly More

by Delaneywilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for your kind review; we are happy to pass along your comments to Michael here at Klaben Ford of Warren! Thanks again for the recommendation, and have an amazing day!

December 13, 2021

Service was fast and efficient and I look forward to dealing with them again in the future More

by kathleendean2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Repula, Rich Cupp
Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, your satisfaction is our top priority. Please let us know if there is ever anything else we can do for you! Safe travels!

December 13, 2021

Klaben great in Customer Service. Thank you Service Department for your assistance on my issue. More

by Ray S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hello Ray, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Have a great day!

December 13, 2021

Scheduling my appointment was easily done online, they were prompt to get my car in and out, and they had a comfy waiting area with leather chairs, wifi and a TV for entertainment. More

by Lindsey.cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Klaben Ford Lincoln of Warren responded

Hi Lindsey, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

December 11, 2021

They were honest about what they could give me for my trade in and what they would sell me the new car for. They had everything prepared when I came to pick up my car and again they were very honest abou More

by SLWILLIAMS429
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk
Dec 13, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Have a great day!

December 10, 2021

Always kind and quick service no complaints, they always know what you need and do a great job at doing their job More

by clgreene55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 10, 2021

Did not complete the scheduled workthat was agreed upon and that had been placed in the computer to be completed. Service person was rude and blamed a coworker and me. More

by Shirley Johnson Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Renier
Dec 10, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for providing feedback about your service visit. We are sincerely sorry for your negative experience. We need to hear when we fail so we can take the necessary steps to be better. I truly appreciated your phone call earlier to get more insight and to discuss the situation further. Per our conversation, we are grateful for the opportunity to complete the work on your vehicle that was overlooked previously. We genuinely want you to be satisfied with your vehicle and the service you receive at Klaben with the ultimate hope of regaining your trust and confidence. Feel free to reach out to me personally with any additional thoughts or comments. Bill Basista, Service Manager. (330)369-4444 Extension 170.

December 09, 2021

Working with Mike to renew my lease was a great experience. He walked me through every step of the process and made sure I got exactly what I wanted. My family has bought all our cars from Mike ove More

by MACEYHAWOUT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

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