Klaben Ford Lincoln - Service Center

Service department went above and beyond to make up for Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. More

Taking your vehicle in for service is rarely something people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the m people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the moment you arrive, he makes you feel welcomed and at ease. He takes the time to explain everything clearly, answers every question, and makes sure you understand the entire process from start to finish. What I really appreciate is that I never feel pressured or unsure about the pricing—it's fair, straightforward, and never over-the-top. Gavin’s attention to detail and professionalism make a big difference, and it’s the reason I keep coming back. If you're someone who dreads service appointments, give Klaben a try—you’ll be pleasantly surprised. More

Great guys. Repairs done timely and vehicle sparkled when I got it back. Recommend highly Repairs done timely and vehicle sparkled when I got it back. Recommend highly More

I felt well taken care of. They were efficient, thorough and transparent. My appointment was quick and easy and we set up a follow up appointment to handle recalls that suited They were efficient, thorough and transparent. My appointment was quick and easy and we set up a follow up appointment to handle recalls that suited my busy schedule. More

Brought car in for a couple recalls, oil change, tire rotation & multi point inspection. Even with a car wash was in and out in about 2 hrs. Excellent customer service from Joe French. Informed me nex rotation & multi point inspection. Even with a car wash was in and out in about 2 hrs. Excellent customer service from Joe French. Informed me next appointment, vehicle should get the 60,000 mile recommended service. More

Aaron and Mona have been fantastic. Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed e Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed every step of the way. They have gone above and beyond at Klaben to make sure my vehicle was fixed, running smooth, and ready to go, down to the smallest detail. I cannot recommend them enough!! More

Mona along Sean Bradford and the well trained technicians got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery sy got the critical software done very quickly after Ford finally released the update. The entire dealership team did everything to get the battery system working properly. More

I appreciate the ability of working with me when it is convenient for me to have repairs done. convenient for me to have repairs done. More

Kenley and the crew at Klaben body shop went above and beyond to help me with a small issue that i was planning to fix myself. As i told my wife when i got home, "i will NEVER buy a car from anyone else" beyond to help me with a small issue that i was planning to fix myself. As i told my wife when i got home, "i will NEVER buy a car from anyone else" More

Klaben is my favorite dealer. They are always helpful and understanding of the situation. They always provide me with updates and how they can help make my experience better wit They are always helpful and understanding of the situation. They always provide me with updates and how they can help make my experience better with providing pricing and what steps are being taken to fix my cars problem. More