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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,498 Reviews

5,498 Reviews of Klaben Ford Lincoln - Service Center

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September 23, 2025

I had the battery replaced. They did a good job replacing the battery after they realized that I needed a higher crank rating. They also fit me in at the close of the day so tha More

by paisak79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2025

Joe is always friendly and helpful. He has always provided us with exceptional service. Joe clearly communicated what service was needed on our vehicle, insured that the service was co More

by r_trausch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2025

Gavin is always a pleasure to deal with. He always brings a friendly face and takes the time to make sure I understand everything about my service. I have gone to him over the years and will More

by mnj1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

Gavin is very easy to work with. Very helpful and very informative. He was respectful of time and very prompt More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

My oil change was great, it was completed on time and everyone was nice, which I appreciate! More

by Nicole1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2025

The service assistant Rob was cordial, very prompt and made my experience at the service office very comfortable. His explanation of service that was done was very clear and to the point. More

by mike.bedilion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

Fixed issue with missing tire lug wrench. Also a tire issue. Thanks for the help. More

by Fvaudrin1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2025

Mona and the Klaben crew always provide great customer service and worked with me to understand other concerns that arose during The Works oil.change. More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Becky and Seth just excellent…My car battery died and my wife not home to get a jump…Utilized Lincoln mobile service. Becky was able to get Seth to my house within 3 hours of my call which was EXCELLENT…Abl More

by RICH.BRODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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